Technical Recruitment Service Manager

We are looking for an experienced Onsite Recruitment Coordinator to join our Employed Resource Model and Novus team within Capita Resourcing.

The Novus and Employed Resource Models require permanent resources to be sourced, selected and deployed on assignment within clients for a fixed time contractual period with the option to convert to the client employment after an agreed duration or move on to a new assignment through Capita.

You will provide a high-quality service to our clients, ER’s and Novus’s, by providing onsite and remote support. You will be the face of the service and readily available to deal with day-to-day people issues and account development opportunities. You will act as the main point of contact for all BAU queries relating to the service including the ER’s and Novus’s welfare, training development, redeployment and recruitment.

Job title:

Service Manager

Job Description:

What you’ll be doing:

• Acting as the day to day point of contact for the client on all matters relating to the Capita ER/Novus community and manage that community onsite.
• Ensuring that all candidates attending client interviews have been suitably screened prior to interview, this includes carrying out quality assessment interviews prior to formal introduction to the client.
• Working collaboratively with our on-site client management team to ensure ER/Novus activity is aligned with Capita and the accounts strategic goals.
• Networking regularly with line manager of the ER’s/Novus to gain in-depth business knowledge
• Working proactively to understand the client landscape from both project and programme level feeding into the client account plan
• Proactively managing the assignment end dates and support the redeployment of ERs/Novus coming to the end of an assignment.

What we’re looking for:

• Experience of working within specialist recruitment e.g. IT or engineering – in-house, managed services or agency
• Ability to manage remote workers and set SMART objectives
• A solid understanding of general HR processes including payroll
• An ability to problem-solve
• An ability to influence to achieve agreed objectives
• Working with challenging client stakeholders or employees
• Multi-tasking with complex issues an ability to self-priorities
• Computer literate with outlook, excel and PowerPoint.
• Commercially aware with a focus on achieving agreed business plans

Capita Resourcing

At Capita Resourcing, we’re changing the way we find talent. We’re leading the way to a more digitally-enabled approach to resourcing and talent management. We’ve helped to attract female talent with language skills for the government and challenged people to consider a career with National Grid. Our teams are partnering with some of the world’s most forward-thinking public and private sector organisations. Join us and discover better as you inspire new ways to deliver the best talent outcomes.

What’s in it for you?

• A competitive basic salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.