Job Description:

Are you looking to accelerate your Technical Service Desk Management career? Do you want to join a company where you will have a prestigious and visible management role, work on some leading and critical UK services and be able to propel your Service Desk Management Career in a professional industry leading company ?

If you answered "YES" then we have the role for you!

Our Service Desk Managers are highly skilled and motivated individuals that make sure we provide the very best in-class operational management of our Technical Shared Service Desk. As a Service Desk Manager with Capita you have a seat at the table with our Capita Technology and Software Solutions Management team and play a key role in shaping the service as we continue to grow.

This is a fantastic opportunity that will allow you to operate at a level that will provide a strategic view across this complex landscape.

 Your experience will include:

Sound like you? We're looking for someone with previous Service Desk Team Leader/ Management experience who has the passion and commitment to deliver the highest levels of customer satisfaction.

We are a pretty complex environment in terms of infrastructure so you'll need to be savvy when it comes to tech and navigating it and of course - ITIL quals would be most advantageous!

We need someone with super planning, organisation and project skills.

Most importantly though, you lead our people and our people are our most valuable asset. We champion one team and collaboration. We want work to be a place that is fun and that our teams and people have a real pride and enjoyment for. You'll do this as Service Desk Manager placing the upmost importance on supporting, coaching and developing your teams to reach their potential.

About Capita Technology And Software Solutions (TSS)

Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita’s businesses and clients. We work collaboratively with Capita’s divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way. We create innovative technology and software solutions for Capita’s clients and businesses while ensuring secure, resilient and predictable service delivery. TSS brings together 5000+ colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita’s businesses and clients.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

 All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.