Job Role:

• Assist staff with technical support or desktop/laptop computers, applications, printers and related technologies.
• Assist staff with installation, configuration and ongoing usability of computers and peripherals within established standards and guidelines.
• Work with vendor support contacts to resolve technical problems.
• Work with service desk and RDS as appropriate to determine and resolve problems received from clients.
• Respond to support requests from service desk, users and other infrastructure teams.
• Perform upgrades as directed to ensure the longevity of equipment.
• Keep track of request and make sure they are implemented as planned.
• Participate in incident handling concerning desktop changes.
• Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
• Knowledge in Microsoft environment (desktop & server).
• Technical understanding of the products building up a desktop service.
• Experience from the desktop environment.
• Ensure that computers connect seamlessly with diverse systems including validation systems, file servers, email servers, application servers and administrative systems.
• Provide weekly reports.
• Implement best practices.
• Be the single point of contact with customer.
• Exposure on managing remote sites.
• Phone support experience necessary.
• Technical helpdesk or technical call center experience is necessary.
• Disciplined, systematic problem-solving skills are required.
• Experience with Windows and Novell Operating systems.
• Agree to work on 24*7, rotational shift/off basis.