Role

The initial focus of this role will be to oversee the asset management, build and allocation of circa 400 laptops. We are looking for a Service Desk Analyst with experience of laptop rollouts and the ability to supplement the Service Desk team providing 1st/2nd line support to 1000+ users within the Brighton office and remote workers.

Job description

•*Primarily responsible for the asset management, build and allocation of circa 400 laptops

•*Responsible for providing a broad spectrum of IT support with a strong emphasis on customer service

•*Manage allocated Incidents and Service Requests through to a satisfactory conclusion, ensuring that all reported incidents and requests are resolved within SLA targets

•*Provide first and second line support for all IT Services

•*Communicate effectively with all internal and external stakeholders

•*Proactively suggest and deliver improvements to administration and coordination of activity relating to team processes and objectives

Responsibilities

Essential and Desirable Criteria

•*ITIL certified to at least foundation level

•*Previous experience of large laptop rollouts and working within a Service Desk, providing support and administration of computing technologies including Windows 10, Azure, SharePoint, D365, O365, Active Directory, SCCM and Microsoft EndPoint Manager

•*Experience of working within a Service Management toolset, such as ServiceNow

•*Proven track record of being customer focused

Person Specification

•*Problem solving and analytical skills

•*Communication skills at all levels

•*Attention to detail and accuracy

•*Personable and a team player

•*Excellent customer service