Job description

Responsibilities

•*Responsible for providing a broad spectrum of IT support with a strong emphasis on customer service

•*Manage allocated Incidents and Service Requests through to a satisfactory conclusion, ensuring that all reported incidents and requests are resolved within SLA targets

•*Provide first and second line support for all IT Services

•*Communicate effectively with all internal and external stakeholders

•*Proactively suggest and deliver improvements to administration and coordination of activity relating to team processes and objectives

Responsibilities

Essential and Desirable Criteria

•*ITIL certified to at least foundation level

•*Previous experience of working within a Service Desk, providing support and administration of computing technologies including Windows 10, Azure, SharePoint, D365, O365, Active Directory, SCCM and Microsoft EndPoint Manager

•*Experience of working within a Service Management toolset, such as ServiceNow

•*Proven track record of being customer focused

Person Specification

•*Problem solving and analytical skills

•*Communication skills at all levels

•*Attention to detail and accuracy

•*Personable and a team player

•*Excellent customer service

Benefits

Salary and benefits

•*Civil Service Pension arrangements, which are recognised as some of the best in the pensions world

•*discretionary bonus arrangements

•*access to performance related pay progression

•*25 days annual leave provision

•*flexible working arrangements

•*development opportunities

•*enhanced parental leave arrangements

•*a free employee assistance programme

•*an excellent office location in Brighton.