Provides the first line of support and problem resolution for technology products or applications.

Job title:

Service Desk Analyist

Job Description:

The Trustmarque/Enterprise Connectivity division has responsibility for the delivery and support of  IT and telephony solutions and services to a range of customers.  The Service Desk Analyst role will be part of delivering a high level of quality customer support to ensure that the best possible levels of service excellence and availability are maintained.  The role the candidate may be required to work Monday to Friday covering on a shift pattern between 8am and 5:30pm and may need to be able to obtain security clearance.

The primary objective is to provide a single point of contact between the services being provided and the users. Typically this will involve managing incidents and service requests, and also handling communication with the users.

Responding to inquiries and requests for assistance with organization's networking systems to help resolving customer inquiries for one or more products or services. . Maintaining written documentation on each call; escalating complex problems to the next level of support as required by documented procedures. Monitoring telephone calls and e-mails to maintain quality services and track problems, to ensure their timely resolution.

About us:

Trustmarque is an award winning IT partner that delivers IT solutions which empower our customers to work smarter and more effectively. We simplify business, through a flexible and cost-effective approach that empowers organisations and their people. Giving honest, simple and independent advice we help our customers to navigate an increasingly complex world of IT – and that’s exactly what you’ll do too, if you join our talented team here.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.