Shape our future as Service Designer

We are looking for a high-performing Service Designer with strong business and systems analysis skills to join our growing practice. You’re first role will be supporting the delivery one of our strategic transformation projects; delivering enhanced, streamlined and consolidated training services for the Royal Navy.

As a Service Designer, you’ll be responsible for assessing the state of current services and providing evidence-based recommendations for future improvements. You’ll need to be skilled at mapping existing or potential systems and services, detailing their current usage, and interpreting user research data, combining all three to form the basis of your recommendations for new and improved services, systems and products.

Your first project is of strategic importance to both Capita and the UK government. Further information about the project can be viewed on the Capita website: https://www.capita.com/news/capita-selected-as-winning-bidder-royal-navy-training-contract

Job title:

Service Designer

Job Description:

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

What you’ll be doing:

**This role is remote working with local office hub but flexibility to travel, mainly to Portsmouth will be required on occasion**

• Assessing and mapping the current service, evaluating needs, anticipating requirements, uncovering areas for improvement, and developing the to-be service vision.
• Turning research data into clear findings that inform the recommended future service design.
• Helping to analysing the gap between the current and target state solution.
• Assessing value/ building value case around identified improvements/ solutions.
• Communicating your findings through appropriate research outputs, including user needs and stories, personas, user journeys, service blueprints, design concepts, research reports and presentation
• Helping to design and facilitate research activities.
• Managing and reporting to stakeholders and manage dependencies on other teams.

What we’re looking for:

• Demonstratable experience in a Service Design, or similar design-focused, role
• An understanding of experience design principles and knowledge of a wide range of service design methods and tools
• Knowledge of design research and other requirements gathering methodologies (Experience conducting and analysing design research is essential)
• Experience working with data from a variety of sources

• Confidence with Microsoft Excel and Powerpoint
• Great communication skills with the ability to listen to the needs of stakeholders and communicate ideas effectively
• Excellent communication skills with the ability to clearly present findings via high quality design documentation
• Strong user focus with the ability to collaborate with wider teams

• Experience working in agile project teams and as part of multi-stream change programmes.
• A confident facilitator, capable of running design thinking and user testing sessions as well as presenting results back to senior stakeholders
• Excellent interpersonal skills with the ability to work collaboratively with a broad range of internal and external stakeholders
• Strong commercial awareness
• A strong communicator with the ability to break complex topics down into key points for non-technical team members and clients.
• Exacting attention to detail, commitment to accuracy and quality
• Excellent organisational and communication skills - at all levels
• Self-motivated and enthusiastic - ability to work to tight deadlines, with little supervision

• Proven experience as a design thinking practitioner would be beneficial
• Ideally some experience with data cleansing, preparation processing, and the toolkits and technologies required to do so

 Security 

 
Due to the nature of this position, we require you to either hold or be eligible to achieve SC and or DV clearance. As a result, you should be a British Citizen and have resided in the UK for the last 5 years for Security Clearance.

What’s in it for you?

• A competitive basic salary and benefits
• Private Healthcare
• 25 days holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

About Capita Consulting

Capita Plc are the largest UK management, services, engineering and consultancy employing more than 55,000 staff aligned to providing services to the finance and critical infrastructure sectors and heavily aligned to all levels of government supporting key functions across the UK.

Our breadth of skills, services and reach makes us the UK's top player in delivering management, engineering and development consultancy solutions for our customers.

Capita Consulting is a new division created in December 2019 to take a new approach to the market bringing our earned experience from industry and the broad knowledge across the group to provide advice, guidance and our combined expertise to guide and develop unique offerings and solutions to our wide range of existing clients and to develop new streams of revenue.

What we hope you’ll do next:

Looking to discover more? Choose ‘Apply now’ to fill out our short application and send us your CV. Any questions before taking the next step? You can contact alison.cunningham@capita.com  for support.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.