Summary

Working within a bustling atmosphere as part of passionate team this role as a Service Assistant plays a core part in providing fantastic customer service. Do you enjoy helping people and providing a great service?

The Hours: Flexible hours available which includes weekend shifts; to be discussed at interview (No Evenings & No Split Shifts)

The Salary:  £8.91 ph

Duration: Fixed Term Contract until 30th September 2022

What it's like to work here

Surrey Hills is a diverse portfolio of properties in the heart of the Surrey Countryside. Situated just 15 miles from London, Box Hill is a famed beauty spot remembered as the location for London Olympics road race. If you like the great outdoors, you’ll love this stunning location with its breath-taking views, fantastic walks and colourful wildlife. Box Hill has a thriving café, a shop and an information point where National Trust memberships are sold.

There’s also Hindhead Commons and the Devil’s Punch Bowl, which is designated as an Area of Outstanding Natural Beauty. You won’t have to go far from our café and welcome spaces to admire the views and stunning scenery surrounding this area, visitors step into a colourful mosaic of purple, greens and gold, it’s quiet apart from the sounds of nature.

The portfolio also includes Leith Hill Place, the childhood home of the famous English composer Ralph Vaughan Williams near the village of Coldharbour in Surrey. Opened to the public for the first time in 2013, Leith Hill Place exudes an intimacy and informality. Stories of Vaughan Williams and his famous relatives, the Wedgwood family and Charles Darwin are waiting to be told. A house of many possibilities for the future.

What you'll be doing

Visitors are a vital part of what we do. As the Service Assistant it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day. In this role, you’ll be;

• Working alongside a big staff team and volunteers in delivering outstanding customer service across the property

• Working across our welcoming and admitting visitors to the property, providing information and orientation

• Working on our property tills selling admission tickets, processing payments of activities and events and promoting our Growing Support strategy (Memberships/Donations/Fundraising)

• Promote events, offers, products and benefits of actively supporting the National Trust

• Support in the delivery of events at times throughout the year

• Support across the property/portfolio when required

Who we're looking for

• A can-do attitude

• Genuine enthusiasm for working with people

• Excellent customer service skills

• A willingness to learn new skills

• Ability to work well in a team or on your own

• Good understanding of the National Trust and what we do

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary