Summary

We're looking for two new Service Assistants to join our fantastic Visitor Welcome team here at Hughenden. Working within a bustling atmosphere as part of passionate team this role as a Service Assistant plays a core part in providing fantastic customer service. Do you enjoy helping people and providing a great service? The role very much involves working in the outdoors engaging with our visitors making sure they have a brilliant time while visiting us.

There may also be occasions where you will be asked to work in visitor welcome at West Wycombe Park (open April to August) too.

The Hours: Flexible hours available working in the school holidays, mostly during Easter, Summer and Christmas holidays. (No Evenings & No Split Shifts) The role will include working weekends and bank holidays too. You will work on average 300 hours per year. An average shift would be 9.30 am-4.30pm.

The Salary: Â£8.91 ph

Duration: Fixed Term Contract until 28th Feb 2023

Interview Dates: 3rd & 7th March

What it's like to work here

The country home of Victorian Prime Minister Benjamin Disraeli, Hughenden Manor is an impressive red brick mansion surrounded by rolling parkland. The team manages a visionary visitor experience, which has won awards for its forward-thinking approach to display and storytelling. Hughenden Manor is situated a short distance from High Wycombe and local transport links are excellent.

Perched on a hilltop, the country home delivers historic vistas of the surrounding woodland and valleys that come into their own. Its tree-filled pleasure gardens are a mosaic of colour, with the rich golds and reds of the beech trees contrasting to the lush evergreens.  

Click here for more information about this location

What you'll be doing

Visitors are a vital part of what we do. As the Service Assistant it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day. In this role, you’ll be;

• Working alongside a big staff team and volunteers in delivering outstanding customer service across the property

• Working across our welcoming and admitting visitors to the property, providing information and orientation

• Working on our property tills selling admission tickets, processing payments of activities and events and promoting our Growing Support strategy (Memberships/Donations/Fundraising)

• Promote events, offers, products and benefits of actively supporting the National Trust

• Support in the delivery of events at times throughout the year

• Support across the property/portfolio when required

Who we're looking for

• A can-do attitude

• Genuine enthusiasm for working with people

• Excellent customer service skills

• A willingness to learn new skills

• Ability to work well in a team or on your own

• Good understanding of the National Trust and what we do

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.