Summary

Working within a bustling atmosphere as part of passionate team this role as a Service Assistant plays a core part in providing fantastic customer service. Do you enjoy helping people and providing a great service?

The Hours: Flexible hours available which includes weekend shifts; to be discussed at interview (No Evenings & No Split Shifts). 

Working pattern: you will be working on average 2 days per week which will include alternating weekends.

Duration: Fixed Term Contract until 30th October 2022

What it's like to work here

The Trust owns and looks after 10% of the total area of the Isle of Wight, including 17 miles of coastline, many areas of outstanding natural beauty and several unique historic attractions and features. We have 16 holiday cottages in our care on the Isle of Wight ranging from one to seven bedroom properties.

What you'll be doing

Visitors are a vital part of what we do. As the Service Assistant it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day. In this role, you’ll be;

• Working alongside a big staff team and volunteers in delivering outstanding customer service across the property

• Working across our welcoming and admitting visitors to the property, providing information and orientation

• Working on our property tills selling admission tickets, processing payments of activities and events and promoting our Growing Support strategy (Memberships/Donations/Fundraising)

• Promote events, offers, products and benefits of actively supporting the National Trust

• Support in the delivery of events at times throughout the year

• Support across the property/portfolio when required

Who we're looking for

• A can-do attitude

• Genuine enthusiasm for working with people

• Excellent customer service skills

• A willingness to learn new skills

• Ability to work well in a team or on your own

• Good understanding of the National Trust and what we do

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.