We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

OVERVIEW:

• Designs and implements new IT service structures and processes while monitoring and enhancing the organizational IT architecture.

• Resource required to cover Service Architecture and Design pipeline activities for MOD

Job title:

Service Architect

Job Description:

Becoming a Service Architect with Capita Technology Solutions:

Due to demand and significant growth, Capita Technology Solutions now require a Service Architect to join our Professional Services Team. Ideally, we are looking for current Service Architects with previous experience of designing IT Service Management services to enable transition of IT Service Management services to live operational support for both internal and external clients.

You will provide consultancy support for new Sales opportunities and are a key member of the Solutions & Pre-Sales team, to help define the service management services proposed to meet a client’s requirements and their associated costs. Service Architects work closely with bid managers and Solutions Architects in the preparation of bid responses, including cost models and business cases.

We are looking for subject matter experts in IT Service Management to provide advice and guidance on all aspects of IT Service Management on an ad hoc basis to teams across IT Services, Capita Group Businesses, Capita Group clients and potential Capita clients.

This role is home-based, with occasional travel to customer sites when safe to do so. We also operate a flexible working environment.

What you will do:

• Champion service management and associated processes and procedures within Capita IT Services, operating within the ITIL frameworks and aligned with ISO2000, for which you are a subject matter expert
• Supporting the negotiation and renegotiation of customer contracts relating to IT Service Management, including service models and associated ITIL functions, SLAs/KPIs and Service Recognition and Penalty schemes
• Produce and Manage Service Descriptions on behalf of teams across IT Services & participate in cost modelling and new business governance
• Take a lead role in the design of IT Service Management services, demonstrating a high level of understanding with respect to commercial drivers for both the customer and Capita, customer drivers, customer requirements, contractual agreements, service architecture and service operation, for Pre-Sales Opportunities/Bids
• Document IT Service Management solutions in a Service Design by translating customer requirements and/or contractual obligations into a Service Design that describes the scope of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements (OLAs) to provide the basis for transition into Business-As-Usual (BAU)
• Produce Service Models to support Operational teams in the delivery of IT services

About you:

• Extensive experience in designing, developing and implementing sustainable and scalable service management processes and procedures
• Experience in selecting and applying service management principles, policies and techniques in client operational environments
• Customer focussed with ability to identify and understand the (internal and/or external) customer's needs
• Displays a high degree of knowledge relating to service management and ITSM toolsets
• Experience of working at a senior Operations management level
• Extensive IT Outsource knowledge and experience including experience in developing and using ITO cost models
• Able to perform peer reviews, audits, standards compliance checks and due diligence as required
• Demonstrable consultancy skills
• Experience as a service architect/consultant with excellent design experience

Desired Experience/Skills:

• ITIL Manager or ITIL V3 Expert and ISO/IEC 20000 consultant qualifications are desirable
• Experience in operating as a Service Delivery Manager or Operations Manager

About Capita IT Services

Capita IT Services are part of Capita Plc, the UK’s leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers’ needs, we’ve helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

What’s in it for you?

At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration – with colleagues, customers and clients – is what makes us so effective at what we do.

As well as a generous basic salary, we also give you 23 day’s holidays, pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential – whatever that means to you.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.