Job title:

Service Adviser 1

Job Description:

Salary: £19,305

Location: Churchgate House, Great Bridgewater Street, Manchester City Centre.

Hours of Work: Monday to Friday 9am - 5pm

Contract: 12 month FTC

Are you interested in joining a high-performing team, working for a large, successful business creating an excellent level of customer service for major house-hold brand?

We are seeking full-time Flexible Service Advisors to be part of the Collectives Operations Team. You will be responsible to process all customer applications and requests received via the Customer Contact Centre, fax and mail. Most of the incoming work is same day processing so speed, accuracy and time management is essential to the role

What you’ll be doing:

• You must be able to prioritise you own workload within guidelines in order to meet regulatory deadlines without compromising on quality.  All work is subject to quality checking on the day to ensure accuracy and completeness.
• You must be a committed and flexible team member who can provide additional support as and when required and you will work closely with the other teams within Collectives.
• By working in the regulated industry, you must ensure that services provided to customers (internal and external) are consistent with all relevant regulatory and legal frameworks.
• Adherence to data protection guidelines is always required.
• Customer authentication procedures must be followed prior to divulging information or completing any customer requests.

What you’ll need

• Previous experience in a customer service role
• Excellent accuracy skills
• Excellent listening skills and an ability to problem solve
• A fast learner with an attention to detail
• The ability to work under pressure and prioritise workload
• To be hard working and have excellent time keeping and reliability
• A genuine passion for helping people
• Confident communicator with a professional and friendly manner

What’s in it for you:

• A competitive basic salary of £19,305
• 23 days holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

Further to this you will have access to an amazing benefits package including

• Exclusive colleague offers on Mobile phone contracts
• 25% off cinema tickets at Cineworld, Odeon, Empire and Apollo
• Discounted Dining Cards offering up to 50% off food
• Discounted at home fitness plans and gym memberships
• Exclusive discounts at your favourite stores including John Lewis, Currys PC World and many more through Capita’s “Perks at work scheme.
• For us, better begins with you. We have ambitious plans for the future, using advanced technology to go beyond just making customers happy, finding the answers and solutions that leave them feeling positive, well-informed, and able to get on with their day. And we’re dedicated to making sure our colleagues—the ones who make ‘better’ happen—have the skills and confidence to wow customers while excelling in their careers. We’ll give you opportunities to learn and develop, with team leaders and managers there to help support and drive your progression forward in the direction you want to go, at a pace that suits you.

What we hope you will do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

About Capita Regulated Services

At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management. Join us and discover better as you shape the future of regulated services

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.