Summary

If you love engaging with our visitors and helping them to connect with our history and special place, we’ve got a fantastic opportunity for you. This is a special opportunity to join our Stourhead team where you will help us shape and deliver how we share the incredible history and significance of this place with different audiences.

Interviews to be held 2nd March 2022

What it's like to work here

An 18th Century Palladian mansion with a world-famous landscape garden, its no surprise that Stourhead is one of our busiest and ‘best loved’ properties. It’s a centrepiece of the community and the high level of repeat regular visitors make it a hugely rewarding place to work. With a huge catering operation and sizable retail outlet, the 50 strong team work closely with local partners and businesses. Whether you want to work indoors, outdoors, in the ice cream parlour or restaurant, there are opportunities for everyone at Stourhead.

For more information about our property please visit www.nationaltrust.org.uk/stourhead

What you'll be doing

You'll work with the Visitor Operations and Experience Manager to help our visitors to connect with Stourhead's beauty, nature, and history. You will lead your team of staff and volunteers, and collaborate with wider property colleagues to ensure our visitors' experience is seamless and of the highest standards of presentation, providing an exceptional experience to everyone, every time.

With our impressive collections, inspiring landscapes, and centuries of history, there’s everything here to fire your imagination, to create events and deliver outstanding interpretation. You’ll bring to life our spirit of place, ensuring high standards of presentation and service as part of the visitor experience team.

Please also read the full role profile, attached to the end of this advert.

Who we're looking for

This job is all about providing a service. To be fantastic in this role, you’ll need to;

• Experience of delivering inspirational engagement activities

• Have good people skills, enabling good working relationships with those in your team and across the property

• Understanding of how to interpret significant collections to varied audiences.

• Excellent organisational skills, and the ability to time manage projects successfully

• Have good interpersonal skills, able to deal with visitors in a variety of situations

• Have a flexible customer focused approach with experience in delivering high standards of customer service

• Experience of working with and supervising volunteers

• Empathy with aims of the National Trust, with genuine interest and knowledge of the work of the Trust

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.