At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

The Senior User Experience Designer is an advocate for the end-user while supporting the Product and Software Development teams. The ideal candidate has experience translating complex business requirements into clear, user-centric interactions that contribute to intuitive, innovative and highly desirable software products. The position requires strong communication, collaboration and consensus building skills in addition to strong visual design, research, user journey mapping and task analysis skills.

Essential Duties and Responsibilities:

The User Experience designer will handle multiple responsibilities including but not limited to: The UI/UX look and feel and user flow of software applications.

Must be able to translate complex design requirements into clear, user-friendly online experiences.

Be able to conduct user research through various user- testing techniques including: developing surveys, heuristic evaluations, benchmarking, user interviews, a/b testing, and / or user observations.

Lead or participate in requirements gathering activities in conjunction with the product team. Some activities may include: Card sorting, Story Mapping and / or affinity diagrams.

Lead design brainstorm sessions with stakeholders, product team members and development team members.

Producing timely artifacts such as: wireframes, hi-fi and lo-fi mock-ups, information architecture diagrams, interactive prototypes, personas and user journeys.

Support the software development teams in establishing and maintaining UI/UX standards which encourage consistency and user predictability across multiple applications.

Coordinate with the NextGear Marketing Department to ensure that any external-facing applications are consistent and fit into the overall NextGear marketing strategy and branding.

Change & Innovation

Clarifies and understands the broader purpose of one’s own work

Generates innovative ideas and solutions to challenges/opportunities

Identifies ways to streamline and/or improve work processes. Adapts in the face of ambiguity or uncertainty

Embraces changes affecting one’s area

Customer Focus

Incorporates feedback from customers to improve user experience

Delivers impactful, timely solutions that are meaningful to the customer

Follows up with customers to ensure problems are solved

Addresses customer needs by identifying the right people and resources from across the enterprise

Establishes a trusted advisor, consultative relationship with customers

Collaboration

Encourages people to draw on each other to work together effectively, within and across teams

Demonstrates “we versus me” thinking

Builds and cultivates relationship networks across the organization

Works cooperatively with people from diverse perspectives and backgrounds

Addresses and resolves conflict directly and constructively

Drives Results

Establishes realistic plans and work schedules

Identifies and leverages support and/or resources needed to carry out own work

Negotiates/re-negotiates priorities and competing demands for one’s time

Surfaces problems and removes obstacles in order to move the work forward in a timely manner

Takes the initiative to achieve high levels of productivity and quality

Demonstrates urgency around activities that drive the business

Effective Communication

Provides clear and thorough information to others (e.g., verbal, written, email, presentations, meetings)

Listens actively and carefully to others’ opinions and ideas

Tailors communication to the appropriate audience Shares viewpoints openly and directly with others

Shares timely updates and information with relevant parties

Demonstrates composure under pressure

Develops Self and Others

Seeks opportunities to acquire new knowledge and skills

Shares own experience and expertise with others

Accepts feedback openly, without becoming defensive

Learns from experiences, including successes, setbacks, and/or resistance

Provides honest, timely feedback to others, even if uncomfortable

Qualifications:

Bachelor’s degree preferred, with 5+ years of experience or equivalent combination of education and related work experience

Experience working in an Agile software development environment is a plus

Proficient in the Adobe Creative Suite (Illustrator, Photoshop, In-Design), Figma, Axure prototyping software, Sketch, or similar

Experience working with bootstrap framework and material design system is a plus

Knowledge in web technology, including HTML, CSS, and JavaScript

Knowledge of corporate branding, layout, color theory, visual design, typography, and user experience

Must be able to translate complex design requirements into clear, user-friendly online experiences

Must possess a sophisticated sense of style/design and bring an impeccable understanding of interactive design fundamentals (including type, image, color, structure, and usability)

Must be highly organized with extreme attention to detail

Excellent communication, collaboration and consensus building skills

Proven ability to work in a deadline-driven, multitask environment

Ability to interact on all management levels of the organization

Strong sense of urgency, adaptability, flexibility, and resourcefulness

Demonstrated success under pressure while managing multiple projects and deadlines at the same time

Who We Are

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.  Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.  

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.