At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

As a Senior System Engineer at Cox Automotive you would be troubleshooting and supporting applications under the Cox Automotive umbrella with sites like Manheim.com, OVE.com, Simulcast, as well as applications like Title Vault, Offer Management, Sale Setup Tool and Seller Dashboard, etc. The Sr. System Engineer also works with newer engineers to provide technical expertise and knowledge transfer of the applications we support. As a Sr. System Engineer you will need to be able to identify recurrent issues, creating problems and help to define business requirements when interacting with the development teams we support. Technical expertise in database querying, API tools (ex. Postman), some scripting, monitoring tools and ITSM tools (Service NOW) is required.

Job Responsibilities:

Actively works with less experienced engineers providing technical guidance and oversight.

Provides ongoing support, monitoring, and maintenance of deployed products.

Work and manage incidents, tasks and problems utilizing Service Now as our ITSM.

Identify recurrent issues and report to development teams to seek resolution.

Actively participates in the engineering community, staying up to date on new platform technologies and best practices and shares insights with others in the organization.

Troubleshoot and resolve application issues escalated to our support team.

Train new teammates working with them to achieve desired productivity levels.

Application support utilizing log searching techniques using software like SPLUNK and SQL skills.

Conduct analysis of support issues to help identify current state of business process or system inadequacies.

Escalate issues to developer’s teams as necessary and log defects/problems in Service Now.

Obtain and maintain a working knowledge of main sites under the Cox Automotive umbrella, applications, customers, and business units.

Closely collaborate and assist application development teams when required to ensure timely delivery of system fixes.

Act as SME of tools needed to troubleshoot and deep dive into application issues.

Document and maintain our knowledge base.

Makes self-approachable and available to others.

Responds with a sense of urgency to other team members’ critical tickets.

Volunteers to assist and support others when needed.

Remains abreast of industry changes.

Effectively applies relevant technical processes to appropriate business needs.

Provides information in a timely fashion and keeps users fully informed of progress and decisions being made.

Qualifications:

M.S. or B.S. Degree in computer science or related field is preferred, but not required or 9+ years of Service and Support experience

Strong problem solving and communication skills required.  Ability to manage relationships with multiple teams while being consistent and providing quality. Candidates must also have functional and technical expertise, show initiative, be customer focused, and work well in teams. Must be able to independently prioritize daily workload.

A+, Net+, AWS, SQL certifications, preferred

SQL intermediate-advance skills

Scripting understanding

Available for on-call rotations using Pager Duty, in a 24/7 online business environment.

Work under pressure with time constraints; regular change in work tasks/duties.  

Who We Are

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.  Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.  

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.