Job Description

The role is for a Mainframe systems and support analyst who will address business incidents by aligning them to the Fidelity Record Keeping system. The role will provide in-depth understanding of Defined Contribution domain with an opportunity to work with business while still being deeply connected to technology. This role requires the ability to perform Production Support work as well as the ability to research and resolve issues related to application abends, CICS, and infrastructure changes for Fidelity Recordkeeping applications. These applications are critical for daily processing. The applications run in Fidelity's mainframe environment and the applicant should be familiar with mainframe application technology including COBOL, JCL, DB2, VSAM, MVS, Endeavor ISPF, TSO, CICS, Control-M, and basic IBM utilities. Occasional off-hours and weekend support is required.
 

The Expertise and Skills You Bring

• 10 years’ experience in Mainframe development/enhancement/support. Cobol, JCL, DB2, VSAM, CICS is must.

• Bachelor's degree in related field or equivalent experience required

• Production support experience with financial systems a plus.

• Must be experienced in developing and maintaining systems in the MVS mainframe environment.

• Proven analytical and problem-solving skills.

• Experience with COBOL, JCL, DB2, VSAM, MVS, Endeavor, ISPF, TSO, CICS, Control-M, and basic IBM utilities.

• Experience coding, testing, and implementing COBOL solutions.

• Must be capable of learning complex processes quickly and can learn through independent research.

• Ability to work as part of a team as well as independently.

• The applicant should demonstrate effective communication skills, both written and verbal.

• Ability to learn and work quickly to meet business deadlines.

• Ability to triage incidents.

• Familiar with CICS-Cobol code review.

• Familiar with any debugging tool. Preferably Intertest.

• Mainframe MQ is a plus.

The Team

The Fidelity Record Keeping Support team’s key role is the stability and availability of the Fidelity Record Keeping application to internal business and WI participants. The team has in-depth knowledge of Defined Contribution business who work with the client relationship managers and product teams to address incidents reported by participants and plan sponsors along with supporting the batch cycles and the online environments. We aim to provide outstanding support to all of our customers and help them adapt to the ever-changing technology landscape and ensure accurate data processing.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award(opens in a new tab), we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

As a result of COVID-19, many of our associates are continuing to work remotely. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working(opens in a new tab).” 

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 2.