Every year, 4 million people die from tuberculosis, HIV, Malaria, and Hepatitis. These diseases and many others are curable and preventable. We can save many lives by helping health teams move their operations from paper-based to digital data management.By doing so, we can provide all stakeholders with the information they need to speed up the time to treat patients. When data is available, health leaders can target those who are sick with the right services, improve the quality of operations, and reduce the cost of care.Savics is an IT social startup founded in Brussels in 2016.We collect, transport, and analyze medical information from hospitals, labs, and health centers. The data is made available, and on time to ministries of health across 17 low and middle-income countries in Africa and Asia. We receive funds and technical guidance from large organizations such as WHO, Global Fund, USAID, and others. Within our organization, and externally, we nurture respect, co-creation transparency, and self-management.

The Role

You Will Be Responsible For• Escalating technical issues to the relevant parties when needed and following up till the issues are closed.• Ensuring all standards and procedures are followed and maintained.• Answering queries and resolving issue relating to usage of standard applications and IT services.• Providing monthly help desk reports. Ideal Profile Requirements• You possess a Degree/Diploma in Computer Science, Engineering or related field.• You have at least 1 year experience, ideally within a Helpdesk / Technical Support role.• You have excellent communication and interpersonal skills.• You possess strong knowledge of AngularJS, HTML5 / CSS, Node.js and Ruby.• You are familiar with Android OS, Windows, LINUX (Redhat, UBUNTU) and MacOS operating systems.• Good knowledge of NOSQL (MongoDB, Cassandra, Elasticsearch, Hbase, DynamoDB) databases.• You are a strong networker & relationship builder• You pay strong attention to detail and deliver work that is of a high standard• You are highly goal driven and work well in fast paced environments• You are willing to undertake 0-30% travel.