Senior Support Analyst

The Senior Support Analyst job performs installation, configuration, and maintenance of information technology (IT) systems and hardware for multi-user server computers. Working independently under general supervision, this job maintains end user needs by ensuring the uptime; performance, resource availability, and security of the computers are within established operational guidelines.

Key Responsibilities and Duties

• Performs routine analysis during normal information technology (IT) infrastructure, including on networks, firewalls, servers, operating systems, applications and devices.
• Supports the acquiring, installing, and upgrading computer components and software and planning for service outages and other problems.
• Maintains the automation of routine tasks using scripting and writing basic computer programs to address more complex systems software configuration and enhancement.
• Implements domain solutions and executes changes in line with the implementation plan.
• Helps senior domain administrators with trouble shooting of day-to-day domain issues.
• Configures servers and associated routers to ensure their smooth and reliable operation.
• Creates documentation as it relates to domain configuration, routing, processes, and service records.
• Updates current documentation of all equipment under operational control.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 2+ Years Required; 3+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

6IC