Job Summary:

The Senior Retail Operations Store Manager is a leadership position responsible for managing the Cast in high-volume retail stores. You will ensure efficient and safe operations, promote a positive Guest experience, increase Cast engagement and safeguard our brand. You will aim to improve Guest service standards; recognize/coach Cast behaviors; and manage the business through Key Goals.

You will report to the Senior Manager

Responsibilities:

• Demonstrate excellence working in the operation daily, which includes engaging with guests and cast members and resolving any issues
• Maintain positivity with a focus on Cast to inspire, engage and develop a diverse team
• Recognize cast members and hold them accountable for delivering excellence in safety, courtesy, show and efficiency. Be a teacher and developer, take a sincere interest in the Cast and be vested in their success
• Be an example to and help guide the Stage Managers in your area
• Exceed Guest expectations that yield results and positive guest feedback
• Partner and collaborate with other leadership teams because of shared Cast base
• Participate in departmental meetings and communicate relevant information to cast members
• Make balanced daily operational decisions that benefit guests, cast members and the demands of the business
• Monitor daily staffing levels while anticipating changes to shift coverage needs based on demand. Lead and achieve daily results
• Support local projects and monitor any potential impacts to the guest and cast experience
• Implement Resort projects relating to merchandise logistics, visual standards, and merchandise.

Basic Qualifications:

• 3 years of leadership/managerial experience
• Established ability to relay efficient information in verbal and written form, including conflict resolution, problem-solving and decision-making
• Established skills to lead in a team environment, hold self and others accountable, and the ability to deal with conflict with influential partnership and networking skills
• Operational guest service experience and guest service skills
• Manage varied priorities efficiently and with accuracy
• Proficient in basic computer functions necessary to operate in a Windows environment and adapting to new technology
• Understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.)
• Planning and organizational skills as it relates to the Key Business Indicators.
• Knowledge of retail sales techniques and practices
• Ability to work a flexible work schedule, including late nights, early mornings, weekends, variable shifts and holidays
• Experience as retail manager in a high volume and fast- paced environment
• Motivated to achieve results
• Analyze, problem solve, and make decisions that realize operative results

Preferred Qualifications:

• 1+ Years of experience in a leadership role within Retail (or Specialty Retail) with responsibility:
  • Driving Revenue
  • Labor Management
  • Visual Merchandising
  • Cost Control
  • Inventory Shrink/Loss Prevention
  • High-level Customer Service
  • Team Development
  • Demonstrated leadership attributes:
  • Business acumen, collaboration and integration, ownership, heritage/legacy/brand knowledge and versatile
• Experience leading in a union environment
• Bilingual skills

Required Education

• High school degree or equivalent

Preferred Education

• Bachelor’s degree in or equivalent

Additional Information:

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

About Parks, Experiences and Products:

The Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business segment we call Parks, Experiences and Products.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.