Here at Aviva, we pride ourselves on our overall claims service - it’s where our customers really understand the value of their product and our brilliant frontline get to help customers every day in situations that can be frightening and confusing by helping put them back to normal. Our Motor Claims operation is no different! We are on a transformation journey to simplify critical customer journeys, supporting our staff in making the right commercial decisions at the right time and also by building out the capabilities and skills we need both today and for the future.

We are therefore delighted to announce we have an exciting opportunity to join our fast-paced, award-wining Motor Claims division, in a Workstream Lead position. This role calls for a customer-centric, change-agent, who has a passion for / curiosity about Motor Claims and is driven by devising initiatives, improving processes, and driving positive change – as the incumbent will play a crucial part in ensuring success for our Motor Change programme.

The ideal candidate will have previously worked in a regulated, corporate business, like Aviva, and be invested & interested in ensuring the best possible customer journey. We are also looking for change / delivery focused professional who is solutions focused and has a highly commercial attitude when it comes to devising and implementing initiatives.

Aviva introduced “smart-working” in 2020 and encourage flexible working; however, the successful post-holder will need to be based a commutable distance from Norwich, Bristol, York, Glasgow, Perth, or Sheffield offices.

Duties & Responsibilities

• Lead on the delivery of improved performance as part of the Motor Change programme

• Assist with building a milestone tracker, so we can understand what needs to be ‘true’ to enable delivery to happen (this will include stakeholder management/updates etc.)

• Identify and deliver change levers to drive benefit in this specific workstream, whilst handling performance / data analysis pre and post change

• Engage with suppliers, as well as our Finance and the Quantum teams, to ensure everything is in place for future success

• Identify any risks or issues and then manage these appropriately

• Provide market insight to help drive future strategic change / further benefit

• Demonstrate excellent commercial acumen and strong stakeholder management skills, leading robust conversation with suppliers, adversaries, and operational leads etc.

Skills & Experience required

• Prior experience undertaking a delivery focused Project Management, Change Agent or Workstream focused position, ideally within a regulated, corporate environment

• Knowledge of successfully delivering change initiatives, showcasing commercial acumen

• Ability to take a concept and then execute successful delivery

• Understanding of / or interest in motor claims

• Prior experience working for a customer centric brand like Aviva

• Strong stakeholder management skills

• Data analytical mindset

What will you get for this role?

• Annual salary of c. £40,000, depending on skills, location, experience and qualifications

• Generous defined contribution pension scheme

• Annual performance related bonus and pay review

• Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family. (Some exclusions apply)

• Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership, and who make good decisions.

The way we do this is important too, we’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Daisy Holmes a call on +44 7436 672007 or send an email to daisy.holmes@aviva.com.

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.