Senior Service Cloud Engineer

Job Overview

Location
London, England
Job Type
Full Time Job
Job ID
100997
Date Posted
11 months ago
Recruiter
Alice Lidze
Job Views
93

Job Description

Core Responsibilities

In this role, you will work closely with the product engineering team to provide an automated and scalable platform that securely brings value to our consumers and shoppers.

On a day to day basis, the role will involve:

• Build solutions that follow best practices

• Design and develop data models and business logic.

• Collaborate and communicate with business teams, product teams, engineering teams & consultants

• Participate in building, troubleshooting and optimising processes

• Provide day to day Service Cloud platform and user support

• Document as-is solutions. Participate in to-be architecture and solution design

• Configuration of multi-channel journeys and set up of new automations

Marketing and Engagement are focused on delivering new martech solutions for the LEGO Group that allows business functions to be self-served where possible, providing greater value and experiences to our customers.

Do you have what it takes?

This is a Hybrid role based in the London Hub near Chancery Lane station.

You should be a good communicator and able to work co-operatively in a team environment. Be enthusiastic and proactive in learning the technologies and capabilities of the LEGO Groups existing software. You should have an exceptional eye for detail with a passion for building high quality solutions. You should be self-motivated, positive, self-disciplined, reliable, honest and collaborative. You should have the following skills & experience:

• Minimum 3 years’ experience in Salesforce Marketing Cloud configuration

• Hands on experience in building and running campaigns in a consumer organization

• Proficient in HTML, SQL, Ampscript

• Setting up multi-channel journeys and automations in Marketing Cloud

• Creating segments using data extensions and SQL

• Running tests / experiments

• Analysing campaigns

Join the global LEGO® team

What’s in it for you? Here are some of what to expect:

Family Care Leave – We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellness – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based

Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached, you’ll be rewarded through our global bonus scheme.

Your workplace – Our offices will be your primary workplace with flexibility to work from home during your working week. Your People Leader will discuss the principles of our hybrid work model, role eligibility and frequency with you.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Build your career brick by brick at the LEGO Group.

Job ID: 100997

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