DESCRIPTION

Job summary
The EMEA Security and Loss Prevention team is looking for a suitable candidate to coordinate the improvement of our Security Service Providers and Integrators in MEU and SEU. It includes leading field relationships with our partners and with the Loss Prevention operations team. Supporting the managing of the daily partner interactions with Loss Prevention, you will be responsible for promoting great vendor performance through established KPIs and SLAs throughout all Amazon businesses across MENA.

Candidates should have experience working with leadership of external partners. They need to have good investigative skills, and customer focus. They should have proven experience with accomplishment of delivering performance programs from concept to implementation. They should have experience handling statistics and quality.

Specific responsibilities will include:

• Analyze vendor service performance and align it with Amazon KPI´s and SLA´s. Adapt their approach in line with any changes and the different phases of site projects and initiatives.
• Work with Security & Loss Prevention to ensure compliance with the standard of vendor performance requirements and KPI´s. Match standardized solutions that integrate local needs.
• Match solutions to individual and business unit goals creating standardized tools.
• Follow actions plans with Vendors and Loss Prevention
• Extract relevant information to support decision making.
• Ensure that data are of high quality and accuracy. Convert data into operational tooling to generate metrics and reports.
• Developing key input and output metrics associated with vendor growth and other key impact-defining functions.
• Inventing new strategies that will improve vendor performance and experience.
• Identify, assess, track and mitigate issues and risks at all levels.
• Identify opportunities and solutions for cost/benefit optimizations. Remain flexible to changing priorities, open to new ideas and have Amazon's growth firmly in your focus.
• Innovative engagement with business units. Find the link between business requirements and integration with our strategic partners and Security & Loss prevention.

BASIC QUALIFICATIONS

• Bachelor´s Degree / Certificate of Higher education in Statistics/ Data Analysis or Quality Management
• Certificate of Higher Education in Security Management/ Program Management will be desirable
• PSP or CPP certification will be and added value

PREFERRED QUALIFICATIONS

• Extensive experience of vendor management, program management, within the security industry
• Extensive experience with physical security systems, security guarding/manpower, and supply chain security
• Managing and influencing at all levels within a large, cross-functional organization
• Solid familiarity with agile methodologies and web technologies
• Very good investigative and communication skill