Job Description

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

Key Responsibilities

Support for new system deployments.  

• Completes deliverables during the design, delivery, commissioning of GMP computerized systems at the Phoenix site.
• Provides support to project teams related to Computer System Maintenance department requirements including user support models and data management.
• Supports generation of validation and support documents (SOP’s, Configuration Specification, etc.).
• Executes validation protocols against systems as applicable.
• Stays current with emerging technologies and informs management of capabilities and recommends changes where appropriate.

Routine support for GMP computerized systems at the Phoenix Site

• Performs routine user and system maintenance and advanced troubleshooting of GMP computerized systems.
• Identifies process improvements for existing GMP computerized systems and works with management to initiate related projects to implement the improvement.
• Initiates change controls and document changes/creation as necessary.
• Provides advanced training to users of systems.
• Ensures systems are available for production use and any down time is minimized to reduce impact to user teams.
• Requests quotes from vendors for approved equipment, software and services.
• Interacts with application support groups while troubleshooting issues.

Involved with site interdepartmental initiatives and global projects.

• Acts as representative for IT Digital Capability department during interdepartmental projects.
• Supports global projects that require support from IT Digital Plant, Quality and Laboratory Systems.

Working Conditions

• The incumbent will be required to work in an office environment potentially requiring ergonomic considerations.
• The incumbent will be required to work in a conference room environment for moderate periods of time.
• The incumbent will be required to work with computers for up to 8 hours per day, including typing and viewing computer screens during this time.
• Occasional excursions to labs, production area or warehouse requiring some level of gowning.
• Exposure to typical manufacturing, laboratory, mechanical and warehouse environments.

Travel requirements

• Requires travel < 10% of time.

Perform other tasks as assigned.

Qualifications & Experience

Required Competencies: Knowledge, Skills, and Abilities

• Advanced knowledge of MS office applications
• Intermediate knowledge of troubleshooting laboratory applications
• Intermediate knowledge of IT fundamentals including Windows operating systems, networking, virtual server technology, backup and recovery, security, active directory, and disaster recovery strategies
• Basic knowledge of SQL queries
• Intermediate knowledge of Software Design Life Cycle
• Basic knowledge of Software quality design and testing
• Intermediate knowledge of cGMP, GMP, GAMP, SDLC
• Requires flexibility and ability to multi-task
• Advanced written and verbal communication skills
• Advanced organizational and time management skills
• Advanced critical reasoning and decision-making skills
• Advanced teamwork and facilitation skills
• Ability to develop others, delegate and motivate
• Requires strategic thinking and ability to work independently
• Ability to interpret / write general business documents
• Ability to interpret / write complex technical documents
• Requires excellent listening skills
• Requires strong qualitative training skills: responsiveness, enthusiasm, humor, sincerity, honesty, and tolerance
• Requires strong presentation development and delivery skills
• Ability to solve complex problems
• Ability to work independently and in a team environment

Education and Experience

• Relevant college or university degree preferred.
• Minimum 6 years relevant work experience.
• An equivalent combination of education and experience acceptable.

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. 

Physical presence at the BMS worksite or physical presence in the field is an essential job function of this role which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and enhances the Company culture.

To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation.  Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment.  This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.

Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an approval of accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application or if you are applying to a role based in the U.S. or Puerto Rico and you believe that you are unable to receive a COVID-19 vaccine due to a medical condition or sincerely held religious belief, during or any part of the recruitment process, please direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.