Leads all aspects of customer contact and customer service for large customers or product/service groups.

Job title:

Senior Sales Representative

Job Description:

Senior Sales Representative

Leads all aspects of customer contact and customer service for large customers or product/service groups.

Contacts and maintains relationships with customers, sells products or services, prepares and negotiates for contracts.

Oversees and coordinates all sales and marketing activities for a significant client or specific client group.

For New Business:

• Prospecting new business
• Setting and closing appointments with key decision makers
• Developing strong client relationships
• Presenting products or services for stakeholders, answering any customer questions and addressing their needs.
• Scheduling promotional work and tracking sales activities; quoting prices, preparing proposals and providing information regarding terms and delivery, and negotiating contracts.
• Developing new business within assigned region or industry
• Keeping up to date on market trends, competitive software and pricing.
• Driving the sales process from initial prospecting to opportunity close
• Adhering to sales governance process

For Existing Accounts:

• Working directly with customers to collect information, sell additional products and services to current customers, and ensure customers' needs are met.
• Servicing existing business and developing strong client relationships
• Designing processes for informing customer of product updates, upgrades, new functionality any anticipated delays and any additional information needed by the customer.
• Managing processes for claims, overages, shortages and damages. Following organizational policies and procedures and maintaining clear and direct line of communication within the organization to meet customer requirements.
• Driving the sales process for account growth opportunities from initial requirements gathering and scoping to opportunity close
• Adhering to sales governance process

Founded in 1992, Retain International meets the needs of professional services firms in resource planning and talent management.

Consultants, auditors and lawyers in 65 countries use Retain daily to ensure optimal resource allocation.

The success of Retain reflects a unique practical approach to customers' needs combined with the best people and the latest technology that enables it to exceed every expectation. This is why Retain is trusted - among others - by the Big Four accounting firms on a global scale.

Retain offers products on various platforms such as Windows, a browser or a mobile device. In every case, customers have complete control over their data. They also have the ability to customise many aspects of the software to meet their specific needs.

In addition to its flagship Wallchart product, Retain also provides add-ons such as a Retain Skills, a talent management solution which helps identify and track employee skills so that suitable training programs can be implemented to plug any gaps.

Retain International is a global organisation with decades of experience integrating with leading Enterprise Resource Planning systems.

Retain International Ltd is a wholly owned subsidiary of Capita Plc.

What’s in it for you?

• Competitive base salary plus bonues
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.