Job Description:

PURPOSE/OBJECTIVE

The Settlement Services Group (SSG), within OSG FIAM Client Services, is responsible for supporting a multiple functions within the settlement Services Groups.  The Institutional Operations Representative Service Specialist must become proficient in the functions listed below

MAJOR RESPONSIBILITIES

Major Responsibilities

Able to develop/demonstrate a working knowledge of how SSG interacts with our Clients, all Client Services Departments and FPCMS.  Able to develop/demonstrate a strong understanding of how the money movement processes work across the different client types, products and platforms that Client Services Supports.  Display strong risk mitigation abilities while balancing that risk with ease of doing business for our clients

Must develop proficiency in all aspects of:

 Bank Wire Add/Maintenance QC (Maker/Checker)

IGO/Nigo review

Fraud Detection and escalation

Processing on DST applications (Service Center, Smart Desk, RPMS, AWD etc)

Identify and share error trends with management

Manual ACH/Wire Processing

IGO/NIGO Review

Processing on Payment Hub

Identify and share error trends

Utilization of Bank software products

Extreme attention to detail

Manual Check Processing

Ability to utilize process manual checks within procedural, quality and timeliness guidelines.

Develop “Check-up” and “Valuepay” proficiency

Deadline driven function

Reconciling Inbound Wire Bank Accounts

Develop knowledge of Wireproofing application

Matching Wires to Trades

Unsolicited wire reporting

Operate in a fast paced environment

Work closely with business partners to avoid client issues.

Provide Resolution to Common Inquiries Regarding

Bank wire maintenance requests

ACH/Wire requests

Incoming wires

Fidelity Bank account overdrafts

Manual Check inquiries

Level 3 Differentiators:

-SME on one or more functions

-Proven ability to train/mentor staff

-Ability to display confidence when working with multiple levels of management, auditors, etc.

-Ability to confidently support peers

-Consistent ability to drive above average quality and productivity

-Able to shift functions seamlessly when needed

-Management has confidence associate can represent business or projects and initiatives

-Shows initiative consistently

-Empowered to drive/implement LEAN changes

PROBLEM SOLVING

Demonstrating Problem Resolution and Decision Making Skills

Demonstrate strong and confident decision making skills

Identify relevant data through research on multiple platforms and through business partner interaction

Determine nature of problem and its root cause

Make appropriate problem resolution decision based on research and analysis

Identify trends in recurring problems

Ensuring Industry, Internal and Legal Guidelines and Requirements are Met

Evaluate potential risk to the company

Weigh problem resolution alternatives

Demonstrate good judgment in determining how to apply policies & procedures

Make informed decisions while balancing client need, policy parameters, and regulatory requirements when adjusting, processing, and communicating with customers

WORKING RELATIONSHIPS/CONTACTS

OSG FIAM Client Services – Support and partner with front line business units, Call Center, Premier Client Solutions, Home Office Support Team, Transaction Processing, in all aspects of servicing clients

External clients – Educate internal and external customer and Vendors on Fidelity and industry policies and procedures

Internal Fidelity business partners – Utilize inter-company knowledge and resources to resolve cross-Fidelity issues

REQUIREMENTS

1-3 years financial services experience

B.S. Degree or equivalent job experience

Ability to work on a rotating schedule.  Shifts generally between 9:00-5:30 and 10:30-7PM EST

Strong math, written and verbal communication skills

Solid Excel capability

Demonstrates strong Risk Management tendencies

Exhibits flexibility and responds well to changing priorities

Excellent organization skills, with ability to balance multiple tasks simultaneously

Exercises good judgment and decision making abilities

Commitment to quality

Ability to navigate multiple systems

Team player who works effectively with others, solicits and uses feedback

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award(opens in a new tab), we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

As a result of COVID-19, many of our associates are continuing to work remotely. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working(opens in a new tab).” 

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 2.