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We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

The Implementation Manager is responsible for regional launches of new products, features, and product trial and launch processes.  This role is focused on product launches within the Southeast Region.  The Regional Product Implementation Manager acts as a regional point of contact for Engineering, Care, Field Services, Order Management, Supply Chain and other similar teams as well as the liaison to the broader Cox Business product and technology organizations to ensure a smooth handoff when new products or features are introduced.

Primary Responsibilities and Essential Functions

PLANNING & ANALYSIS

Drive regional product roadmap to execute on department product strategy

Collaborate with cross functional teams, including Product Development & Management teams, to develop product requirements, concept design and testing of new services

Manage trial and testing activities, document results assessment, and institute necessary modifications resulting from trials

Recommend strategies for deployment and launch

DELIVERY & EXECUTION

Drive commercial product launch activities in accordance with the company product development methodology and standards

Work closely with integrators, vendors and internal teams to deploy products

Coordinate with, and provide leadership for, regional cross-functional groups on development and product release schedules/deliverables

Work with boundary partners to conduct quality assurance testing of product functionality and operational procedures

Manage resolution of product implementation issues

Participate in the authoring and maintenance of requirements/user stories for new products, enhancements, and customer applications

Implement new workflows and workflow changes in support of development activity

Partner with training organization to build effective training rollout plans

Become a subject matter expert on critical documentation, including product concept, product definition, playbooks, process and procedure materials, job aids and training documents

Gather input from customers and internal stakeholders (i.e. sales, marketing, etc.) to find and address product weaknesses/gaps and identify opportunities for continuous improvement

Provide leadership and insight in competitive analysis, including commercial customer use behavior and emerging trends and applications

Communicate product launch milestones and identifies potential risks; conducts regular status meetings to review regional implementation activities

Set and manage partner expectations, managing and escalating issues and changes

Measure progress toward launches

Evaluate the impacts and risks of changes from multiple perspectives and escalates concerns that could create barriers during launch

Produce and report on launch and implementation metrics

 Qualifications:

Required:

7 years of experience in related field (project management, product management, product marketing)

Project management, Product management, or implementation experience with a record of delivering multiple projects on time

Ability to achieve goals by working with large cross-functional teams in a matrix organization

Experience with product development lifecycle and adherence to product development methodologies

Analytical, communication and presentation skills

Ability to travel up to 50%

Preferred:

Experience in LEAN innovation management practices, SAFe Agile Framework or other agility-focused development processes is a good addition.

Green Belt Certification

PMP Certification

Telecommunications industry experience

Technical and market knowledge with telecom technologies, platforms, and network architectures

Experience working with B2B products and services

Knowledge of OSI model, including GPON, Fiber, and DOCSIS topologies

Bachelor of Science or Bachelor of Arts degree, or commensurate work experience

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com. 

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.  

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.