If working to protect Internet users and customers is something that excites you, then come and talk to us. Our product is evolving, our user base is growing and we need great people to ensure we help the largest advertisers around the world to reach their maximum potential through paid digital marketing on the Microsoft Advertising platform. We are seeking top performing operations program managers to join the Microsoft Advertising Trust and Safety Team who will work on the front-lines to identify and fight fraud, malware and other unsafe advertising and supply practices.

Ads Trust & Safety Operations team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect our marketplace, users and advertisers from various abuse patterns across all ad types. As an ATS operations manager you will work globally and cross-functionally with Ads Trust and Safety engineers and product managers to manage human moderation workflows. You will be responsible for driving operational excellence and delivering comprehensive operations. You will lead the day-to-day vendor operations and manage vendor performance with metrics data-driven decisions and industry leading vendor management techniques. You will manage and deliver the Service Level Agreements (SLAs) for the aligned Ads workflows. You are also capable of leading strategic and time-sensitive projects. You will build and maintains strong remote, virtual relationships with a global team and partners by using excellent communication skills, big data analysis, and expert data visualization to document and present complex problems/solutions to both technical and non-technical audiences.

Responsibilities

We are looking to hire a person with strong product management and analytics experience. The individual is expected to partner across organizations to run market research, gather requirements, develop scenarios, deliver functional specifications, drive execution, manage GTM and drive product adoption. As a senior program manager, you will have to build a strong understanding of our customers, run data analysis and use your understanding to improve the experience and utility for our advertisers, publishers and users.

Qualifications

• Strong hands on experience in Product Management.
• Bachelors or master’s in computer science.
• Top notch verbal and written communication skills
• Technical competence & strong analytical skills
• Having worked in a web search related company is a plus

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.