Since 1994, Amazon has continuously expanded its product selection and innovated on behalf of customers in an on-going effort to fulfill its stated ambition of being earth’s most customer-centric company. Since 2015, Amazon.com has started reinventing on behalf of the business customer and is focused on building Amazon Business, the largest and most innovative Business-to-Business (B2B) marketplace in the world. With the launch of Amazon Business in Germany in December 2016, Amazon Business expanded to Europe and is now present in five key markets in Europe: Germany, UK, France, Italy and Spain. As we continue to grow, we are recruiting a handful of the best to innovate and drive value for our B2B customers.

The Amazon Business team is dedicated to developing solutions that make it easy for business customers to buy on Amazon through an Amazon Business Account. We are focused on building solutions that enable business customers to rethink current strategies, tools and processes for Purchasing and innovate to be fit for the future. Our customers include individual professionals, small businesses and large institutions. Our business customers have different needs than the traditional Amazon retail customers, and we are reinventing everything from how we display our selection, price our products, and provide the right customer experience to serve this segment.

To support our business growth, we are looking for a Senior Professional Services Manager for a full time (40 hours/week) position in London. In this position, you will work with our largest and most strategic Customers to help them achieve their business goals for Procurement, Finance and Digitalisation by utilising Amazon Business. You will lead large-scale projects to analyze, define and implement innovative solutions for our B2B customers. You will also work closely with various internal Amazon teams to relay back customer needs and requirements, incl. Sales, Product Management, Category Management, and Amazon Leadership to drive and prioritize solutions for our largest customers. You need to excel at project management being able to coordinate a large number of stakeholders, plan, organize, and manage all phases of a project (e.g. project scoping, issue handling, risk management, escalation management). The ideal candidate enjoys problem solving on behalf of Customers, has experience in working closely with senior stakeholders (C-Level), and has a proven track record of meeting and exceeding programme goals and revenue targets.


The Senior Professional Services Manager is accountable for the following aspects of each project:

- Analyze current purchasing processes for customers and evaluate opportunities for Amazon Business solutions to improve end user experiences, reduce costs, and accelerate organization performance
- Drive and accelerate spend adoption through advising customers on best practices for using Amazon Business solutions

- Define requirements and scope program for utilizing AB solutions
- Oversee programme execution including personnel assignment, project scheduling, and timely delivery

- Provide timely, clear and concise and complete communications to customer and Amazon Business Leadership

- Assess program risks, anticipate challenges, and provide escalation management when necessary

- Focus on automating service needs for customers and work with Product Management and Technical teams to develop solutions that will increase customer adoption

- Meet or exceed targets for customer and/or feature spend adoption

- Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams

BASIC QUALIFICATIONS

- Must have a Bachelor's degree

- Must have experience in Program and Project Management

- Must have experience leading a team of 6+

- Must have experience managing senior stakeholders to influence key decisions

- Must have experience managing complex negotiations

- Must show evidence of data analysis

- Must have a demonstrable track record of delivering results

- Must have experience in Supply Chain / Procurement

PREFERRED QUALIFICATIONS

- Knowledge of procurement and source to pay processes and solutions

- Strong services delivery or customer success management experience, B2B industry preferred

- Expert use of MS Office Suite, CRMs (e.g. Salesforce.com), sales and marketing automation tools

- Experience developing implementation delivery methodologie