The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Senior Product Manager is a subject matter expert responsible for crafting the vision and backlog(s) for an assigned product area. As an individual contributor, this role presents options for the long-term strategy for a product portfolio to key stakeholders and exercises considerable judgement and initiative to solve complex problems. This role will work closely with business stakeholders, designers, and engineers to design, implement, test, and refine enterprise back-office applications used to operate the airline. The ideal candidate can support and maintain multiple legacy applications while managing a roadmap of new initiatives aimed at modernizing those legacy applications. This role will work closely with business stakeholders, designers, and engineers to support and enhance enterprise back-office applications used to run airline operations.

Key Duties

Responsible for the vision and direction for their products.

Responsible for the creation, communication, and maintenance of the product roadmap and backlog to ensure visibility and transparency of work planned.

Responsible for the creation of Objectives and Key Results (OKRs). Ability to communicate progress to leadership and explain why key results are/or are not being achieved.

Manages the identification of business opportunities which can be met through the development of software.

Make decisions and maintains a value-based prioritized backlog of opportunities for products which align to Alaska’s business strategy and goals. Exercise considerable judgment to make key tradeoff decisions.

Develops business cases and economic models backed by data. Use product discovery techniques to move from idea to prototype.

Utilizes data, including transactional data, usage statistics, and industry analyst reports to inform prioritization and solutions.

Maintains awareness of third-party capabilities that provide viable product solutions. Negotiate contracts and manage vendor relationships.

Partners with Design, Engineering, and Scrum Masters to work within a product team to deliver the product backlog.

Deliver results for key product metrics and goals that supports business objectives.

Assist the product, engineering, and scrum team during regular ceremonies: feature review, grooming, sprint plans and demos by being the voice of the customer and communicating the value behind each product and prioritization decision.

Establishes and maintains relationships with stakeholders across the organization to communicate status, align priorities, and ensure operational support for go to market plans.

Engages in constructive conversations with - and deliver tough messages when needed - to key stakeholders, including senior executives, while continually building professional and productive relationships.

Stays current with industry trends as well as competitors’ enterprise software capabilities.

Develops user stories granular enough to be achieved in a single sprint, elaboration of Epics and Features, creating and maintaining the product backlog, supporting user and application testing and coordinating release activities.

Coordinates new and changed functionality with affected business groups to ensure seamless rollout of new capabilities.

Job-Specific Experience, Education & Skills

Required

4 years of experience in a product management role, or equivalent work experience.

Bachelor’s degree in Product Management, Marketing, Business, Digital Platforms, or a related field; or an additional 2 years of relevant experience in lieu of this degree.

Experience working directly with back-office enterprise systems and applications.

Strong familiarity with enterprise software development, with proven ability to partner with software engineering teams on investment and planning decisions

Excellent problem-solving and analytical skills, coupled with a history of building strong cross-functional relationships.

Proven record managing digital products in a complex technical environment.

High school diploma or equivalent.

Minimum age of 18.

Authorized to work in the U.S.

Preferred

Knowledge of the airline and/or travel industries and related technologies.

Deep working knowledge of agile product development concepts.

Master of Business Administration (MBA).

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

COVID-19 Vaccination Requirement

Where permitted by applicable law, new hires must have received the COVID-19 vaccine. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief.

Total Rewards

Competitive total rewards package

Medical, dental and vision benefits

401k match program

Monthly incentive pay plan

Annual incentive pay plan

Generous paid time off

Travel privileges on Alaska Airlines & Horizon Air

Employment Type Full-Time

FLSA Status Exempt

Regular/Temporary Regular

Requisition ID 2022-7910

Equal Employment Opportunity Alaska Airlines and Horizon Air are proud to be an Equal Employment Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, protected veteran or disabled status, genetic information (including family medical history) or other legally protected characteristics. Qualified applicants with criminal histories will also be considered for employment, consistent with applicable federal, state, and local law. People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply. We are an E-Verify ® employer, where required by law.