Senior Product Manager Everyday Banking – Payments and FX – GCB4

The role of Senior Product Manager is to manage our strategic and mandatory development of payments and FX, drive improvements in our customer journeys (including NPS) and advise/represent for Payments/FX/Everyday Banking on industry matters.

Your responsibilities will include:

• Leading the definition and sponsor the delivery of key strategic project to simplify journeys relating to payments and FX
• Ensuring payments and FX product lines hit their combined P&L financial targets through management of key drivers
• Understanding the competitive, industry and global development of payments and FX, including what it means for our management and development of products and for customers
• Providing strategic direction and ownership of activities for Sub Value Streams of Make a Payment ensuring delivery of business outcomes
• Engaging with Industry relations teams to engage, inform and influence the industry/regulatory agenda in relation to payments and FX.
• Driving positive customer outcomes from interactions across the product lifecycle: including end to end customer journeys improvements for everyday banking products and services
• Developing an expert knowledge of customer base, market trends, and competitor activities in order to develop the journey improvements and manage the strategic development of payments/fx products
• Representing HSBC UK with global stakeholders, developing advocacy for the UK strategy, and supporting the group strategic agenda.
• Leading virtual (and direct if appropriate) teams across the business to deliver towards business outcomes
• Chairing and participating in relevant oversight and management committees
• Representing Retail Banking on industry matters and across line of business interests
• Collaborating with expert team (e.g. 2oL teams) to provide solutions to business/customer issues

Qualifications

The ideal candidate for this role will have:

• Considerable experience of Product Management of Payments and/or FX – proven track record.
• Detailed understanding of competitors, market and regulatory landscape for Payments and FX products
• A good understanding of technical systems, third-parties and relevant stakeholders.
• Previous experience in dealing with complex regulatory change and improving key journeys and backend processes to improve the customer experience.
• Proven people leader with the ability to motivate and develop team members
• High level of knoweldge and experience of risk and control environment
• Ability to influence others at all levels to help deliver change and improvement across the Bank
• Deep understanding of customer needs and ability to translate this into compelling solutions for Payments/FX products
• Ability to think strategically about the market we operate in and set a clear vision on the strategy for the area
• Strong and proven quantitative and analytical background

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local  law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.  HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.