Do you have a passion for consulting services and the critical role they can play in helping transformation?  Do you have ideas about how to actualize that vision within Global Enterprises? If so, Dell Technologies Services (DTS) is looking for you. The Consulting Services portfolio team is a key growth area within Dell Technologies.  Essential to this growth is expanding, modernizing, and maturing our Modern Workforce Consulting Services portfolio. DTS is looking for Technical Product Managers who can develop data-driven insights of the market, help drive innovation and development of new offers and services, and provide ongoing support for the Modern Workforce Consulting services portfolio.

We are making major investments to rethink the future of work and modernize the workplace for our customers – wherever they may be! If you want to join the ‘ground-floor’ of a massive transformational effort and feel excited by the opportunity to use technology to define new modern work paradigms and business opportunities – this role may be just the right opportunity for you! Join us as a Senior Product Manager on our Consulting Services team in Remote – US to do the best work of your career and make a profound social impact.

What you’ll achieve
You will be in a dynamic environment with other motivated, talented individuals who inspire greatness in their teammates. Our unique position as a global technology leader ensures that you’ll always be challenged in your work and supported in reaching your most ambitious goals.

• Collaborate with other members of the Consulting and Cloud Services Product Management team to develop offer requirements and definition of Modern Workforce Consulting Services

• Help conduct market analysis and business case development for the next generation of Modern Workforce Consulting services

• Lead sustaining development efforts for offer content assets and collateral across the Modern Workforce Consulting services portfolio and serve as administrator for key internal content repositories

• Work across all functional areas including product development, gathering inputs, updating plans and roadmaps, and communicating the impact of portfolio decisions

• Collaborate with other teams such as delivery, sales, marketing, and engineering to ensure that the Consulting services portfolio is successfully launched, enabled and supported

• Review offer evaluation metrics from multiple sources and ensures they are incorporated in future versions

• Understand the end-to-end process of offer launches & supporting documentation in order to assist with reporting, business cases, offer pricing, & supporting applications

• Participate in customer events and briefings to collect data and insights which will inform the portfolio

This Role Might Be for You If:

• Want to drive change and make an impact with a passion for making a difference in the world

• Excited by the challenge of helping DTS define the next generation of Consulting and Advisory Services for Dell Technologies

• Passionate about helping global enterprises drive future of work and workforce transformation 

• You are obsessed with customer success and use customer feedback as a key input for product decisions

• Experience in owning a portfolio services and defining long-term strategy and vision

• Possess strong business & entrepreneurial acumen with strategic, analytical, and critical thinking

• Drive strategic product communications through presentations across organizations providing clarity in decisions

• Have strong executive communication and presentation skills to a cross function audience of organizational stakeholders

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 12+ years of related experience with a Bachelor’s degree

• 5+ years in a technology industry with specific experience in Modern Workforce Services Portfolio Management (Microsoft Modern Work, Digital Employee Experience, End User Computing and/or ServiceNow) and/or Modern Workforce Professional Services Delivery, Sales or Solutioning

• Experience with Microsoft professional services for Modern Work including identity and access management, cloud productivity with Microsoft 365, communications and collaboration, teamwork, and/or security solutions required

• Experience defining and/or delivering successful modern work consulting and/or professional service offers

Desirable Requirements

• Experience with Digital Employee Experience and Digital Workplace solutions, including telemetry, employee sentiment, and digital experience management platforms preferred

• Experience with ServiceNow workplace services and service management solutions desired

• Experience with End User Computing, Cloud and Virtual desktop solutions desired

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