At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

Who We are Looking For

Cox Communications’ Experience Design Team is looking for an exceptional  Senior UX Designer to help us drive the design and delivery of seamless and intuitive user experiences across key enterprise software initiatives. We are looking for a natural problem-solver, a systems-thinker, a highly strategic person who can dive into the deep-end and execute UX Strategy.

What You’ll Do

As the glue that brings together cross-functional teams, you will play a vital role in delivering across multiple-projects in a fast-paced enterprise environment. You will:

Collaborate closely with Product Managers, Business SMEs, and Technology teams to make informed UX recommendations by leveraging expert UX knowledge along with performance metrics, user insights, and knowledge of underlying drivers.

Bridge complex business, functional, and technical requirements to create compelling UX solutions employing the latest industry tools and best practices.

Transform artifiacts such as business requirements, user stories, process maps, or workflows into meaningful user interfaces that elevate our employee experience and that drive improved customer outcomes

Facilitate hands-on design workshops and reviews with key stakeholders to bring to life the solution and to encourage alignment or innovation where needed.

Identify user expectations, unmet needs, and gaps in the experience through evaluation of design solutions and by incorporating research insights

Prioritize and monitor own work efforts based on short and long-term needs and adjust approach as necessary in order to drive momentum, maintain alignment, or meet changes in scope or objectives.

Maintain alignment and awareness of design activities, timelines, and priorities among project leaders, peers, and relevant cross-functional stakeholders.

Promote collaboration and alignment between cross-functional partners, key stakeholders, across both internal and external teams.

Who You’ll Work With

You will be part of an experience design team passionate about reinventing how our company interacts with our customers. We are on a mission to bring to life our customer journeys in all that we do and we are here to create amazing experiences that customers love. We are a group with diverse backgrounds and unique talents in CX, UX, research, measurement, and analytics. We are curious. We love to learn. We love to imagine. We are storytellers. We believe in doing good in this world. Most importantly, we believe work is a place where you can grow and challenge yourself while still having a life.

Who You Are    

You are curious

You are passionate about design

You are highly-organized; a systems-thinker

You are a fast learner; some may say “jack of all trades”

You connect the dots

You have outstanding written and oral communication skills

You are resourceful and able to work independently

You are results-driven, proactive, collaborative

You are not daunted by complexity and technology

You are fearless in trying new directions or techniques

You have an interest in challenging yourself

You are humble

You elevate those around you

Qualifications:

Required Skills & Qualifications

5 or more years of experience required in related field (e.g. User Experience, UX Strategy, Information Architecture, Interaction Design, Service Design, etc.)

3 or more years of experience required if you have a related advanced degree

Deep experience with standard design and prototyping tools

A compelling portfolio of results-driven work

Strong technical and market knowledge

Ability to navigate ambiguous work environments

Excellent interpersonal, collaborative, and communication skills

Strongly Desired Skills

BS/BA degree in related discipline (e.g. User Experience, Graphic Design, Computer Science, Human-Centered Design, etc.)

Experience in telecommunications or high-tech environment

Experience designing enterprise software and UX at scale

Comfortable understanding insights from tools like User Testing or User Zoom

Experience facilitating large stakeholder groups using tools like Invision, Mural, or Miro

Experience delivering work within Agile development framework

Experience with Lean UX or Human-Centered Design methodologies

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com. 

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.  

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.