The Transaction Svs Rep 5 is an entry level position responsible for providing analytic and administrative support to traders, in coordination with the Transaction Capture team.The overall objective of this role is to maintain position records and provide support with processes surrounding securities.

Responsibilities:

• Provide support for Treasury and Trade services, Securities, Cash, Trade, Lockbox, Derivatives, Fund Services, Foreign Exchange, etc.
• Open and amend Letters of Credit (L/Cs), process payments and solve customer issues to ensure efficient daily operations
• Support trade capture management, Front to Back reconciliation, identifying operational risk, trade confirmation and settlement forecasts
• Provide support within established trade capture and settlement systems and procedures, under general supervision
• Conduct pre-settlement tasks, including analyses and report preparation, and resolve escalated issues that require research
• Interpret data and utilize data analysis tools to identify process improvements and/or launch new products/services and technologies
• Minimize risk by understanding and monitoring errors and suggesting solutions, and ensuring adherence to audit and control policies
• Identify policy gaps and make recommendations to support the streamlining of related work processes
• Escalate all requests / inquiries / issues / errors in a timely manner
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years of experience in a related role
• Ability to work under pressure and manage to deadlines
• Ability to work in a fast-paced environment
• Consistently demonstrates clear and concise written and verbal communication
• Attention to detail and intermediate problem solving skills
• Demonstrates a good knowledge of Bank related systems

Education:

• High School diploma or equivalent

Account instructions are reviewed and processed at the agreed Services Level Standards and within the necessary control environment.

Core Responsibilities:    
1.Ensure the responsible controls for Account Opening, Closure and Maintenance are followed and strictly enforced.
2.Deliver a customer experience that is professional and timely.
3.Complete necessary data entry in bank systems to facilitate Account Opening, Closure and Maintenance activities.
4.Review Account Opening, Closure and Maintenance documents received to ensure receipt of all required documentation and that they are appropriately authorised.
5.Verify actions taken by the processing staff in the system to set up and maintain the accounts are correctly completed and procedures have been followed.
6.Action all Account Opening, Closure and Maintenance reviews within the agreed SLA.
7.Complete required report verification activities.
8.Assist with the production of department MIS and reporting.
9.Flexibility to work in early morning & late night shifts

Education: Bachelor’s/MBA

Experience: 
1.3-5 years experience in banking operation, Operational process management
2.Should have good comprehension skills & be attentive to details 
3.Should have good communication skills
4.Should be able to make sound decisions based on information on hand
5.Customer focused
6.Demonstrated strengths across  Risk/Controls and Client Excellence
7.Exposure to Payments / Funds transfer process will be an added advantage

Skills:    
1.Knowledge of Microsoft Office Applications (Excel, Word, PowerPoint)
2.Good oral and written communication skills (call outs to customers)
3.Good customer service skills, service oriented
4.Attention to details, high level of accuracy and productivity.
5.Meticulous, with good initiative & independence, communication skills

Professional Attributes
1.Able to maintain good rapport with peers and supervisors
2.Values attendance and punctuality
3.Strictly observes deadlines and cut-off times

Personal Attributes
1.Good comprehension skills
2.Has decision-making abilities
3.Values integrity
4.Organized and systematic
5.Hardworking and patient

Other:
1.Incumbent will be required to work a shift that incorporates Australian Business hours
2.Incumbent will be required periodically to assist with system testing for technology upgrades and Business Continuity Planning (BCP).  Some testing will occur on weekends.