About the job

Summary

The Digital, Data and Technology (DDaT) IT Operations cluster provides critical service support at the Home Office, supporting vital national infrastructure and Home Office services.

The Metis Team manages the Home Office’s enterprise resource planning (ERP) system, Oracle Cloud Fusion, and associated Oracle Analytics Reporting capability (OAC). This serves circa 36,000 staff and line managers across a complex delivery environment including policy, arm’s length bodies and operational front line operations.

Oracle Cloud went live with the last phase for HR in September 2020 to enable finance, HR and procurement services, providing all staff and managers with the ability to complete a variety of tasks quickly and online. This single Oracle Cloud ERP platform (Fusion) delivers HR, finance and procurement services to staff via employee and manager self-service.

Job description

As a Senior Outcome Technology Delivery Manager, you will coordinate across multiple delivery teams to deliver a business outcome of small-medium size and complexity. You will be expected to deliver to cost and quality standards, managing risks and dependencies across multiple teams, rather than acting as a dedicated member of a single product delivery team. You will also leverage supplier frameworks where necessary.

You will work with flexibility, selecting and applying techniques from different delivery methodologies depending on the requirements of the business outcome you are working towards. You will use your experience of working in technology and / or a digital environment to get the best out of the delivery teams and drive continuous improvement.

A key part of your role will be to implement appropriate governance mechanisms for your cross-cutting deliveries, taking into account and complimenting any existing governance processes. You will have a focus on agreeing decision-making thresholds with key stakeholders and facilitating timely decisions across multiple teams to ensure successful delivery.

You will work with multiple stakeholders across the organisation, including drivers of Home Office policy, members of the DDaT community and colleagues in Home Office Commercial where contracts need organising and negotiating. You will also be expected to contribute to DDaT and cross-government communities of practice to absorb and share knowledge and contribute to setting good practice and standards.

Due to the busy nature of this role, the successful candidate will be required to work full time hours and candidates should take this into consideration before submitting an application.

In addition to the salary stated, successful candidates with exceptional skills and experience may also apply for a Recruitment & Retention Allowance (RRA). This allowance is subject to an initial review within six months of taking up the post and thereafter an annual review in line with departmental priorities and could be reduced or withdrawn at any time.

Responsibilities

As a Senior Outcome Technology Delivery Manager your main day to day responsibilities will include:

• Taking insights from individual delivery plans to translate a product roadmap for an end-to-end outcome into a delivery plan, ensuring appropriate sequencing of the work across teams.

• Implementing appropriate governance mechanisms to support complicated delivery, enabling timely decisions, and preventing governance duplication.

• Delivering in line with the capacity and availability of various delivery teams, leveraging frameworks to find the right suppliers and budgeting effectively for additional resourcing needs if necessary.

• Working with senior stakeholders across the business, translating technical concepts to non-technical stakeholders, and influencing Product Managers across multiple teams in order to achieve business outcomes.

• Ensuring quality is considered in all trade-offs and conversations in planning and delivery, understanding the potential impacts on quality of demands placed on product delivery teams.

• Actively managing risks, issues, and dependencies across multiple delivery teams.

• Managing budgets and spending, making recommendations on resources and team profiles.

• Using feedback loops, data analysis and experiments to iteratively improve the outcome being delivered.

The successful candidate will also be expected to carry out the following day to day activities:

• Understanding of which elements of a delivery methodology would best work within a given context to deliver successfully.

Essential Criteria

You will have a demonstrable passion for delivery with the following skills or strong experience in:

• Having the ability to balance multiple priorities and coordinate across delivery teams to deliver value.

• Working at senior leadership level across the organisation, establishing stakeholder networks and actively engaging other senior leaders.

• Strong financial management skills in order to leverage budget and prioritise business needs.

• Creating and maintaining an overall delivery plan that highlights forecasts/estimates and confidence levels, whilst taking into account multiple individual delivery plans.

• Using experience of technology delivery and technical practices to help translate technical concepts to non-technical stakeholders.

• Applying previous experience to identify, understand and analyse key metrics in order to improve team delivery.

• Sufficiently understanding an organisation to identify the right people who can make the right decisions and at the right time, defining what good governance looks like within a delivery context.

• Acting as the Delivery Manager for one or more delivery teams at the same time through a complete delivery lifecycle (prepare, deliver, improve).

The skills listed above are reflective of the Home Office DDaT Profession Skills and Competency Model (based on the industry standard SFIA framework).

Please see below for the relevant skills required for your role:

Strategy and Architecture

• Information Strategy

- Governance – level 3

• Business Strategy and Planning

- Financial and Commercial Management – level 3

- Business Risk Management (BURM) – level 4

Change and Transformation

• Business Change Implementation

- Project Management (PRMG) – level 4

Skills and Quality

• Quality and Conformance

- Quality Management (QUMG) – level 3

Relationships and Engagement

• Stakeholder Management

- Relationship Management (RLMT) – level 5

Desirable Criteria

Ideally you will also have the following skills or some experience in:

• Adapting approaches to different phases of the delivery lifecycle.

• ER experience

• Understanding what good governance looks like and how to implement improvements.

• Contributing to a Community of Practice.

• Line managing Delivery Managers.

• Programme/Portfolio delivery.

Qualifications

Candidates must hold the following qualifications and will be required to provide evidence of these;

• Certifications in two or more delivery methods (e.g. Scrum, Lean Kanban, SAFe, Prince 2)

It would also be beneficial for candidates to have the following qualifications;

• Advanced certifications in delivery methods

• Certifications in related disciplines (e.g. BA, Product Owner, Product Manager)

Please note: If you are currently an agency member of staff or a contractor working within the Home Office, you can only apply for roles that are advertised externally, i.e. outside the civil service. If you are eligible to apply for a role, you are required to select yourself as an external applicant and not internal when submitting your application on Civil Service jobs. This will prevent any delays in pre-employment checks should you become successful in being made an offer of employment after the Interview stage.

Qualifications

Certifications in two or more delivery methods (e.g. Scrum, Lean Kanban, SAFe, Prince 2)

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Making Effective Decisions
• Seeing the Big Picture