About the job

Summary

Digital Data and Technology (DDaT) enables the Home Office to keep citizens safe and the country secure, as well as at the front line of making the Home Office a modern and capable department at a time of unprecedented global change.

Within DDaT, Data Services & Analytics (DSA) runs one of the most advanced data analytics centres in Government. We deliver business-critical data matching, data insight and data analytic services across the Home Office. This sits at the heart of the Home Office’s transformation into a data driven department.

In DSA, we design, build and operate services that are critical in helping the department achieve its mission. We use a wide range of Home Office data and have every part of the Home Office as customers. DSA is responsible for helping build and deliver business-critical analytical data products used across the Home Office. Our success depends on our ability to exploit the latest technologies to create leading-edge, world class solutions whilst ensuring they are secure and resilient.

Our work has a high profile across the Home Office. The Home Office is relying on our services to transform their operations; to continue to deliver to the public, the Home Office must become more efficient and more effective. Your role as Delivery Manager, helping to deliver these critical services, will be an important part of this transformation.

This is an exciting time to work for the Home Office as we develop some of the most challenging and transformative technology projects the department has ever seen. You’ll have a chance to shape the future and support our goal to provide exceptional services for everyone.

Our development work is guided by these fundamental principles:

• put user needs first

• delivery and outcomes over process

• make the most of openness: open standards, open source, open data and open markets.

We are recruiting a G7 Delivery Manager to support the development of products in DSA. You will be expected to coach and support other delivery managers, embed improved ways of working, and lead on complex pieces of delivery. We value everyone's skills and provide a creative and supportive environment to help you do your best work.

Job description

As a Senior Outcome Technology Delivery Manager, you will coordinate across multiple delivery teams. You will be expected to deliver to cost and quality standards, managing risks and dependencies across multiple teams, rather than acting as a dedicated member of a single product delivery team. You will also leverage supplier frameworks where necessary.

Initially you will be focussed on designing and embedding new ways of working based on Kanban across product teams and managing the training and communications associated with this. You will ensure resources and processes are in place for the ongoing maintenance and support of these new ways of working.

You will work with flexibility, selecting and applying techniques from different delivery methodologies depending on the requirements of the business outcome you are working towards. You will use your experience of working in technology and/or a digital environment to get the best out of the delivery teams and drive continuous improvement.

A key part of your role will be to implement appropriate governance mechanisms for your cross-cutting deliveries, taking into account and complementing any existing governance processes. You will have a focus on agreeing decision-making thresholds with key stakeholders and facilitating timely decisions across multiple teams to ensure successful delivery.

You will work with multiple stakeholders across the organisation, including drivers of Home Office policy, members of the DDaT community and colleagues in Home Office Commercial where contracts need organising and negotiating. You will also be expected to contribute to DDaT and cross-government communities of practice to absorb and share knowledge and contribute to setting good practice and standards.

Recruitment and Retention Allowance

This post is eligible for DDaT RRA. Successful candidates with exceptional skills and experience may apply for a Recruitment Retention Allowance up to a maximum of £11,300. This allowance is subject to an initial review within six months of taking up the post and thereafter an annual review in line with departmental priorities and could be reduced or withdrawn at any time. RRA will be assessed at interview

Responsibilities

As a Senior Outcome Technology Delivery Manager your main day to day responsibilities will include:

• Line managing other delivery managers.

• Working with other delivery managers across DSA and with the DDaT Head of Profession for Delivery to improve the DSA delivery processes and technology.

• Contribute to building an effective team of delivery managers within DSA through communications and sharing best practice.

• Taking insights from individual delivery plans to translate a product roadmap for an end-to-end outcome into a delivery plan, ensuring appropriate sequencing of the work across teams.

• Implementing appropriate governance mechanisms to support complicated delivery, enabling timely decisions, and preventing governance duplication.

• Delivering in line with the capacity and availability of various delivery teams, leveraging frameworks to find the right suppliers and budgeting effectively for additional resourcing needs if necessary.

• Working with senior stakeholders across the business, translating technical concepts to non-technical stakeholders, and influencing Product Managers across multiple teams in order to achieve business outcomes.

• Ensuring quality is considered in all trade-offs and conversations in planning and delivery, understanding the potential impacts on quality of demands placed on product delivery teams.

• Actively managing risks, issues, and dependencies across multiple delivery teams.

• Managing budgets and spending, making recommendations on resources and team profiles.

• Using feedback loops, data analysis and experiments to iteratively improve the outcome being delivered.

The successful candidate will also be expected to carry out the following day to day activities:

• Understanding of which elements of a delivery methodology would best work within a given context to deliver successfully.

Essential Criteria

You’ll have a demonstrable passion for delivery with the following skills or strong experience in:

• Ability to balance multiple priorities and coordinate across delivery teams to deliver value.

• Working at senior leadership level across the organisation, establishing stakeholder networks and actively engaging other senior leaders.

• Strong financial management skills in order to leverage budget and prioritise business needs.

• Creating and maintaining an overall delivery plan that highlights forecasts/estimates and confidence levels, whilst taking into account multiple individual delivery plans.

• Using experience of technology delivery and technical practices to help translate technical concepts to non-technical stakeholders.

• Applying previous experience to identify, understand and analyse key metrics in order to improve team delivery.

• Sufficiently understanding an organisation to identify the right people who can make the right decisions and at the right time, defining what good governance looks like within a delivery context.

• Acting as the Delivery Manager for one or more delivery teams at the same time through a complete delivery lifecycle (prepare, deliver, improve).

The skills listed above are reflective of the Home Office DDaT Profession Skills and Competency Model (based on the industry standard SFIA framework).

Please see below for the relevant skills required for your role:

Strategy and Architecture

• Information Strategy

- Governance – level 3

• Business Strategy and Planning

- Financial and Commercial Management – level 3

- Business Risk Management (BURM) – level 4

Change and Transformation

• Business Change Implementation

- Project Management (PRMG) – level 4

Skills and Quality

• Quality and Conformance

- Quality Management (QUMG) – level 3

Relationships and Engagement

• Stakeholder Management

- Relationship Management (RLMT) – level 5

Desirable Criteria

Ideally you will also have the following skills or some experience in:

• Adapting approaches to different phases of the delivery lifecycle.

• Understanding what good governance looks like and how to implement improvements.

• Contributing to a Community of Practice.

• Line managing Delivery Managers.

• Programme/Portfolio delivery.

Desirable Qualifications

• Advanced certifications in delivery methods

• Certifications in related disciplines (e.g. BA, Product Owner, Product Manager)

• Practical experience of delivery with two or more delivery methods (e.g. Scrum, Lean Kanban, SAFe, Prince 2)

Please note: If you are currently an agency member of staff or a contractor working within the Home Office, you can only apply for roles that are advertised externally, i.e. outside the civil service. If you are eligible to apply for a role, you are required to select yourself as an external applicant and not internal when submitting your application on Civil Service jobs. This will prevent any delays in pre-employment checks should you become successful in being made an offer of employment after the Interview stage.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Making Effective Decisions
• Seeing the Big Picture

Technical skills

We'll assess you against these technical skills during the selection process:

• Business Strategy and Planning • Financial and Commercial Management - Level 3 • Business Risk Management (BURM) - Level 4
• Relationships and Engagement • Relationship Management (RLMT) - Level 5
• Change and Transformation • Project Management (PRMG) - Level 4
• Skills and Quality • Quality Management (QUMG) - Level 3
• Strategy and Architecture • Governance - Level 3

Benefits

• Learning and development tailored to your role

• An environment with flexible working options

• A culture encouraging inclusion and diversity

• A Civil Service pension