At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

Cox Communications is searching for an innovative Application Engineer III  to join our Business Solutions and Automation Team (BSAT) in Outside Plant Engineering and Construction (OSP E&C)  . You will support tool administration within the Construction department. You will need to understand the business/project needs & will work with other Analysts, Developers, and Software Administrators to develop, document, and validate system requirements and resolve user support items. You will collaborate with the design teams to determine application, database, & other system impacts based on the requirements. You will be the Application Administrator for various applications within the Outside Plant Center Operations team and will be responsible for managing /resolving Tier I support tickets for OSPC tools via Remedy or Chat. You will also be asked to perform Business Analyst duties to analyze and assess all capability needs of our OSPC customers, including but not limited to, gathering and documentation of business requirements, validation of business requirements/user stories, documentation of test scripts for testing/training, facilitation of user acceptance testing, creation of user guides/methods & procedures (M&Ps), and end-user support.  You should have a strong understanding of OSP E&C processes, programs and tools and will be working on activities that include, but are not limited to tools/solutions that enable programs such as, NT 2.0 (N0/Node Splits), WATTS implementation, Remedy ESRs/Cable Replacements, Residential Build/FTTH, as well as CB Retail and Carrier activities for Construction. You should have experience working directly with stakeholders to elicit all relevant information needed to document comprehensive requirements. As such, the ability to communicate complex information in simple ways is a plus.

Primary Responsibilities and Essential Functions:

• Serve as Application Support for multiple toolsets supporting Construction fulfillment activities. 

• Works with or as a Business Analyst to interpret customer and business needs and translate them into application, system, technical and operational requirements. 

• Documents requirements – leads a team of resources responsible for documenting requirements by using requirement elicitation techniques like brainstorming, requirements workshops, focus groups, etc.

• Lead and create fully functional Test Scripts to support testing and training for department applications. 

• Provides analytical support and business/technical review for submitted UET/Remedy (Unified Event Ticketing), emails and BAU (Business as Usual) needs to ensure alignment with ongoing enhancements and changes across multiple platforms. 

• Attend recurring meetings and work as needed across multiple fulfillment toolsets inside Outside Plant Construction. 

• Engages and participates in projects/applications requirement sessions to ensure proper technical requirements are clearly documented, testable, and managed. 

• Will work closely with business and boundary partners (Field Operations, Customer Care, Engineering and vendors) to support application lifecycle from development through implementation. 

• Determines impact on existing applications & databases based on requirements. 

• Works directly with Development and QA teams to complete application implementations with minimal impact to customers.

• Develops technical documentation, processes, installation procedures and service guides, application training information and may assist in the development of end-to-end documentation for various projects and supported products/applications. 

• Reviews vendor documents as appropriate including detailed functional specifications, and file and field layouts and determines if vendor solutions meet Cox requirements. 

• Possesses a clear understanding of the architecture standards, an understanding of the business, and a deep understanding of respective domain architectures (business, information, application, technology). 

• Provide support to Construction Fulfillment toolset within Construction.

Qualifications:

Minimum:

• 5 or more years of experience with end user/application technical support and troubleshooting and/or business analysis

• Strong understanding of OSP E&C processes, programs and tools, including WATTS, CMAC, RAMT, SiteTracker, etc. 

• Experience in the telecommunications industry

• Experience with UET/Remedy

• Experience with identifying/documenting requirements and user story testing/validation

• Experience with issue-to-resolution customer support and training

Preferred:

• Bachelor’s degree in a related discipline ((i.e. Engineering, Computer Science, Business/Finance, or similar technical degree).

• Knowledge of Cox Construction initiatives, objectives, and job types

• Construction or Engineering experience 

• Experience with process improvement

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com. 

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.  

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.