Job Summary:

Analyst is responsible for validating and processing customer financial claims transactions related to retail trade fund and inventory movement activities between our customer and our distribution service providers; these include claims for price protection, product placement, receipt discrepancies, and returns discrepancies. The analyst will work proactively to ensure that all claims transactions are validated, paid, or reconciled in a timely manner and will work retroactively to research and validate any customer post audit claims. The analyst will also work within the Content Operations team, key internal Disney stakeholders, and vendor teams to analyze process workflows and identify opportunities to drive transactional processing efficiencies through VBA or other automation, proper exception management criteria that balance business risk and efficiency, or a refinement of workflows.

Responsibilities:

• Validate and process price protection and product placement claims
• Assist Credit and Collections in research and validation of any other customer transactional claim involving shipments or returns
• Research and validate all customer post audit claims
• Develop workflow automation to support research and validation of trade fund management and inventory transaction claims
• Develop and maintain workflows to research, identify and assign unidentified returns to the appropriate customer
• Develop and maintain VBA or other automation methodologies to improve transactional process efficiencies for supply chain functions (manufacturing, order management, distribution, transportation) and interactions with internal stakeholders or vendors
• Support key performance indicator and metrics reporting to drive end to end process improvement conversations with vendors and internal stakeholders
• Provide support for all automated reporting and transaction management processes that have been developed and are in use by the Content Operations team

Basic Qualifications:

• 5+ years of experience in working with supply chain and retail transactional activity
• Advanced Excel, VBA, and data integration skills to create reports and dashboards
• Experience and knowledge of business process and transactional data flows in the consumer packaged goods industry
• Curiosity about identifying workflow efficiencies and answering questions with data
• Ability to turn complex data driven information into a business story and call to action that can be understood at various internal and external organizational levels
• Ability to manage and prioritize ongoing transaction management as well as multiple projects and deliverables
• Flexible and adaptable to organizational and business change

Preferred Qualifications:

SAP ERP experience and APICS certification a plus

Required Education

• • Bachelor’s degree from an accredited institution in a relevant subject or equivalent amount of years of professional experience