DESCRIPTION

Job summary

We’re hiring a Senior Operations Manager. This leadership role is all about ensuring Fulfillment Center (FC) delivery is smooth and efficient. You’ll be reporting to the General Manager, as you keep an eye on several critical areas of Fulfillment & Operations.

Across our growing presence, Fulfillment Centers sit within our wider Fulfillment & Operations network: they’re the backbone of our global business, driving our innovative culture and growth. These environments are both highly stimulating and rewarding: you’ll step into your Fulfillment Center by leading a team of Operations and Area Managers.

We’ll expect you to proactively collaborate with the Operations and Area Managers you’ll be directing. They’ll require coaching and mentoring from you, to ensure that they, and the teams they manage, are able to meet performance objectives.

How you’ll succeed:

The name of your game is to help tackle complex problems that affect Amazon’s Operations and Customer Service. The teams you manage are always working to resolve just about any problem that arises during the customer journey. They’ll need your input to aid them in thinking ‘outside of the box’.

Together with them, you will aim to:

• Continuously improve the efficiency of operations and delivery processes,
• Instill a culture of customer obsession, aiming for excellent customer service,
• Maintain high standards of operations Health & Safety,
• Inspire and reward an atmosphere of best practice sharing among employees.

More day-to-day responsibilities:

• Proactive, constructive engagement with Delivery Service Providers,
• You’ll need to monitor the delivery metrics and performance of more than 2000 Associates,
• You’ll oversee plans for employees, schedules, quality initiatives, process change initiatives, in order to help FCs achieve year-on-year improvements,
• You’ll manage a large team (typically 2,000+): this workforce will consist of both permanent and temporary employees,
• Via our People Agenda, you’ll create, build up, lead and inspire your workforce to deliver improved performance levels. Part of this will include paying attention to:
• The safety of our team members,
• Employee engagement,
• Performance leadership,
• Talent & succession management
• Training & development

BASIC QUALIFICATIONS

Basic qualifications:

• Several years in manufacturing, production, or distribution logistics environments: ideally five of those at a senior level role, managing multi-site locations,
• You hold an degree from an accredited institution,
• You’re goal-driven and target-oriented, always able to step back and appreciate the bigger picture,
• Demonstrated track record of team leadership within a large scale, fast-moving and process-driven environment: end-to-end process management experience is a must,
• You’re able to manage, motivate and influence positive work behaviors in employees,
• Proven ability to improve metrics at a country level,
• Excellent command of English – both verbal and written,

PREFERRED QUALIFICATIONS

Preferred qualifications:

• Ideally, you’ll have an awareness of how to manage Lean/Six Sigma manufacturing techniques,
• Experience of effectively managing third party contract resource arrangements is also a nice to have.