Safety Notice: To ensure candidate and employee safety, we are continuing with our virtual hiring and onboarding processes until further notice.
 
Be a part of Vodafone UK Customer Operations, where we are aiming to deliver the UK’s most engaging digital customer experience. Putting down the headsets and embracing innovative digital mindsets.
 
What will you be doing?
 
To manage the day to day running of one of our prestigious Corporate customers. You will ensure customer loyalty through quality, speed and innovation. You will build relationships with internal and external stakeholders. The Onsite Adviser will be based on-site within the offices of the customer and is key to the success of the smooth running of that business`s mobile strategy.
You will be responsible for all aspects of account administration including processing orders, telephone calls, letters, e-mails, maintaining accurate customer database and offering expert advice on technical, network and billing queries and resolving these in an efficient and timely manner.

 
Who are we looking for?
 
Excellent keyboard skills and systems knowledge
Experienced in answering queries via phone, email and face to face
Delivering a great service through honest and friendly conversations
Interest / understanding of mobile and phone devices including features / benefits
Excellent communication and listening skills
Empathy and ability to build rapport quickly
Passion for delivering the best customer service
React with speed to short notice changes to schedule
Previous experience within a telecoms industry preferred

 
What’s in it for you?

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.
 
Ready?