About the Role:

The ultimate aim of the role is to drive external and internal perception/confidence in the network.

Key Responsibilities:

• Work with the Networks Leadership team to shape the overall network narrative for fixed and mobile, ensuring our network story matches our strategy 
• Develop overarching Network Engagement plan to provide general network education for all employees and partners, through a series of different channels
• Manage a variety of agencies to design and oversee creative campaigns that delivers the network engagement plan and truly engages key areas of the business
• Own the network story and design and deliver all other sales enablement collateral for our sales teams, partners, franchisees
• Work with key network programmes to take complex technical information and communicate it in an engaging way by creating various communications, from whitepapers to infographics
• Lead culture change initiatives to promote and reinforce key pillars of the CTO strategy within CTO
• Support PR and social teams to develop the content and insight (both reactively and proactively) for our network press, media and stakeholder activities
• Provide ongoing support and network insight to our customer facing teams in the channels, enabling them to have a more informed network conversation with customers
• Regularly review network processes and how we can improve the ways we work with customer services in order to provide an improved customer experienc
• Plan, design and run customer-facing events; from small business gatherings to our larger sponsorship events where we interact and educate thousands of customers
• Line manager to one employee
• KPI’s are NSS and Network Confidence

What We Need from You:

• Good writer, who can adapt style for different audiences
• Experience in planning and delivering creative communications
• Excellent stakeholder management skills, with the ability to influence
• Project management skills - with the ability to juggle multiple projects at the same time
• Line manager experience
• Good attention to detail
• Champion of customer-centricity