What will you be doing?  
As Senior Manager - Commercial Operations within our Customer Experience function, you will be accountable for aligning all commercial and operational activity. You will work across Finance, Commercial and Operational teams to align requirements, priorities, pipelines and quality of delivery.

You will represent the Customer Experience function in senior Capex forums, facing off to Exec-level stakeholders at steering committees. You will be responsible for ensuring resources are optimised without compromising on the quality of outputs. 

You will own business case inputs to create an accurate plan to scope projects and align delivery. You will act as the gatekeeper for demand into the Customer Experience wider (500+) team, balancing budget, resources and timing. 

Who are we looking for?   

• You will have strong commercial experience.
• You will have significant experience in a senior management role ideally with cross-channel experience in a complex business. 
• You will have a proven track record of commercial acumen delivering strategic change.
• You will be able to build strong relationships and credibility across the organisation.
• You will be capable of working in a complex organisation with an ability to influence senior stakeholders across different teams. 
• You will have a proven ability to construct packs and present at C Suite level.
• You will have the ability to use facts and insights to make decisions and present tough choices and trade-offs fairly and sensitively.

What’s in it for you? 
An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. We’re proud to provide a Reconnect programme with flexibility for individuals returning to work after a career break. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone. 
  

Together we can 
 
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.