At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

Role Summary

 Within Cox Communications Learning and Workforce Capability team, we are looking for a Senior Manager, Workforce Management & Capacity Planning.  This role is responsible for leading workforce management and governance responsibilities for the learning organization to include capacity management methodology and execution, data analysis and overall governance of the processes and procedures established within the organization.  In addition, this role will work with stakeholders to ensure quality deliverables and measurement of impact to business goals.  This role will provide thought leadership in workforce management and governance practice and processes.  This role will help identify trends and areas for increased operational efficiencies, improvements, data-grounded insights, as well as propose and drive innovative solutions that are scalable in improving effectiveness and performance. This role will drive the Learning and Workforce Capability business intelligence and be responsible for accurate tracking, trending, data analysis, data presentation and solutions to our key stakeholders.

Primary Responsibilities and Essential Functions

Workforce Management:

Execution and management of all capacity planning to include day to day and forecasting for the learning team roles:   instructional designers, Professional Educators, and Senior Learning Advisors

Utilizes data to develop long and short-term planning around project volume, project sizing, time to complete

Creates and maintains a hiring and staffing methodology to meet service levels based on volume and delivery deadlines

Creates a prioritization framework that identifies, prioritizes and structures learning initiatives to ensure the learning organization is working on the highest priorities that will deliver the largest business impact

Provides proactive reporting on the ranked learning initiatives to the leadership team to facilitate decision making processes

Governance

Develop and execute on a governance model that supports the learning organization

Map and evaluate processes, providing feedback on opportunities to improve performance and automate key steps

Continuously monitor and implement changes to improve inefficiencies or service quality

Utilize in-depth professional knowledge and acumen to develop models and procedures, and monitor trends across the L&D teams and the business groups we support.

66666666666666666666666666666666666666666666666666666666Establish and monitor key performance indicators for the learning organization

Manage the collection of learning data and update operational metrics – to include capacity, productivity, operating costs and other metrics as needed

Produce and manage reporting dashboards as needed for the organization

Develop a deep understanding of data trends; identify outliers, exceptions, and data inconsistencies

Collaborate with the internal learning team and their business partners to secure business metrics that can be monitored to determine the learning impact of initiatives

Seek requirements to build scalable, learning data and information solutions that measure impact and ROI.

Strategic Partnership and Influence

Build relationships internally and with cross-functional stakeholders to influence prioritization and planning of learning initiatives

Provide strategic guidance and influence with L&D leaders related to data trends, forecasts, and operational insights to help inform business decisions.

 5+ years’ experience in workforce management, forecasting, data analysis

10 years of experience required in related field (Business, Finance, Operations, Training & Development/HR)

Demonstrated success in navigating and driving change

Minimum of 2 years’ experience with Tableau (preferred) and/or other visualization tools

Strong analytic and diagnostic skills with a data-driven and metrics-driven approach

Strong knowledge of database management concepts, application and data modeling, and how data flows into and out of applications

Extensive experience with Excel including implementing data structures that streamline report extraction and data analysis required

Exceptional math and communication skills and strong written and verbal communication skills required

Strong experience with MS Office products including SharePoint, PowerPoint, Word, and Outlook

Analytical and strategic, with a pragmatic sense of how to get things done

Ability to work independently, present and coordinate with a team, or function as a lead creative problem solver

Exceptional relationship-building, influencing, problem-solving and communication skills

Excellent communication (written and verbal) and presentation skills

Enterprise-wide thinker with the ability to influence and obtain buy-in at all levels of the organization

Proven ability to work effectively and deliver proactively in a fast-paced, deadline-oriented, dynamic and virtual environment

Proven competency with standard business applications such as PowerPoint,  Excel, Tableau and Smartsheets.

Proficient and working knowledge with resource management applications

Preferred

BS/BA degree in business, communications, organizational development

Master’s Degree in related discipline

Experience in a dynamic, fast-changing industry desired (telecommunications, manufacturing, retail operations)

Proven executive level presentation skills

Six Sigma or LEAN Methodologies

PMP certification

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com. 

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.  

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.