At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

Role Summary:

Provides leadership and strategic direction for design, development, delivery and maintenance of current and future technologies addressing internal and external business needs. Identifies new technologies and tools to support and improve technology delivery.   Establishes and implements technical and operating performance standards.

Primary Responsibilities and Essential Functions:

Manages staff responsible for the maintenance, development, delivery  and/or acquisition of technology solutions;

Creates and manages appropriate systems and processes to deliver a quality internal and external customer experience through effective development, operational support, tools, consistent methodology, continuous improvement and metrics

Manages all activities, personnel and technical issues associated with providing technical service and/or solutions to customers by identifying, prioritizing and confirming resolution of reported problems

Proactively understands customer's business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and technology;

Manages phases of approved Technology projects for assigned function including development of business requirements and justification, analysis of potential solutions, and preparation of appropriate project plan and/or purchase requisitions

Collaborates with technology suppliers & vendors in defining and development of technologies to support internal and external business needs.

Facilitates and leads discussions across functional groups, field locations, and key stakeholders to identify and validate technology solution strategy, supporting initiatives, and key deliverables.  . 

Partners with cross-functional departments to manage rollout schedules and technology releases ensuring business needs are supported in all phases throughout the process.

Coaches and develops people resources to maximize strengths and develop strong, collaborative partnerships within the Technology organization and across business functions.  Advises and coaches team members on procedures, technical problems, priorities and standard methodology.

Maintains awareness of business, technical, operational, architecture and infrastructure issues and acts as sounding board or consultant to aid in the development of creative solutions

Acts a liaison for Service Assurance Network Operations Center and Tier 3 teams for BSS/OSS applications and provisioning support driving operational excellence 

Leads service assurance team that provides Tier 2 single customer application and provisioning support for business-critical BSS/OSS applications – CB MyAccount Myadmin, ICE, WATTS, CB, ICOMs interfaces, and Residential and CB Provisioning systems. 

QUALIFICATIONS

Required

Required

• 7+ years experienced required in related field (e.g. IT, Engineering); 5+ years of experience required if candidate possesses a related advanced degree

• Strong knowledge of telecommunications, Ethernet, Sonet, optical networks, DWDM, network design, test & turn up of services (these can be altered for specific technology area)

• Excellent list soft skills such as interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout the organization

• Prior experience creating scopes of work (SOW), reviewing MOPs, managing contractors

Preferred

• BS/BA degree in related discipline strongly desired (computer science, engineering)

• 2+ years experience in a management role preferred

• Experience in telecommunications industry desired

• Prior experience working for a service provider

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com. 

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.  

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.