Job Description:

Are you excited about social media listening and analytics? We want to speak with candidates who are passionate about data platforms and analytics that also have experience in social listening and analytics. This is a new, exciting role created to uncover the conversations that matter, highlight trends and topics, identify influencers and communities with which to engage and connect social behavior to business outcomes. Become an integral member of the Social Media Product Area at Fidelity and deliver insights to drive customer satisfaction and business outcomes.

The Expertise and Skills You Bring

• 5-7+ years of proven experience bringing a data-directed approach to strategic business decision making
• Demonstrated experience with social media listening and analytics
• Focused experience or education in areas like analytics, data science, statistics, and A/B testing
• Demonstrated analytical skills with ability to create, work and summarize large data sets  
• Proficient at programming in languages like SQL, R, and/or Python
• Working knowledge of big data and cloud technologies such as Snowflake, AWS, Salesforce, and 3rd party API data transfer technology
• Naturally collaborative with experience working in an Agile environment, including with remote teams, both on and offshore.
• Critical thinker with the ability to use analytics to help drive business use cases around customer service capacity planning, analytical platform development and opportunity sizing
• Excellent written/verbal communication and presentation skills with ability to effectively communicate complex data and statistics in a simple and clear way
• Collaborator and can build and establish strong partnerships at all levels
• Hard-working, passionate teammate who thrives in an agile environment
• Bachelor’s degree in a quantitative field like Engineering, Mathematics. Master’s degree a plus.

The Team

As a member of the Marketing Measurement and Analytics team and Social Media Product Area, you will be part of agile teams focused on building technology platforms to enable mining of social media data for analytics and insights. The outcome will be transforming customer experiences and making better strategic business decisions through data. This will drive both revenue growth and costs savings for the firm.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award(opens in a new tab), we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

As a result of COVID-19, many of our associates are continuing to work remotely. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working(opens in a new tab).” 

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 2.