At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

The Sr Manager, Service Network is expected to build and maintain relationships with third-party vendors and ensure proper onboarding completion for new and outsourced vendors. The Sr Manager, Service Network serves as the main point of contact for all vendors to ensure compliance checks and risk assesments have been completed.  The Sr Manager, Service Network owns the vendor relationship on behalf of the company and will act as the liason between the company and the third-party vendors.

The Sr Manager, Service Network is expected to collaborate with other areas of the business to ensure proper execution of all contracts between the company and vendors for a seamless and consistent experience.  

PRIMARY DUTIES/KEY RESPONSIBILITES

•             Processes on-boarding of new third-party outsourced maintenance vendors and maintains compliance documentation for all existing vendors.

•             Collaborates with vendor representatives to request/process necessary and appropriate due diligence documentation based on type of services being provided, such as Certificates of Insurance (“COI”) and ensures appropriate risk assessments have been completed.

•             Serves as a main point of contact for all business-critical vendors to ensure continued compliance and no lapses in coverage.

•             Performs appropriate and timely follow up on outstanding due diligence items for all vendor relationships.

•             Reviews and performs assessments of due diligence documentation for all new and existing vendor relationships as outlined by DFS policy.

•             Works with the vendors to facilitate timely completion of all Vendor On-Boarding Packets.

•             Coordinates review and proper execution of all contracts and associated documents between new vendors and DFS Legal teams.

•             Documents evidence of Legal approval and other assessments in the appropriate file repositories.

•             Processes and communicates approvals and vendor terminations according to Policy.

•             Serves as an internal main point of contact for questions pertaining to vendor management and the regulatory guidance.

•             Develops strong relationships with business (vendor) relationship managers to ensure visibility to and understanding of key vendor risk areas.

•             Performs initial risk review / assessment on new vendor relationships based on services provided and potential risk areas identified.

•             Performs annual risk assessment and control assurance activity for existing vendor relationships as per policy.

•             Ensures the timely update and maintenance of all vendor information and documentation.

•             Addresses reported risk events and evaluates any potential risk exposure.

•             Performs quality assurance assessments, as it relates to the new vendor approval process, policy and standards.

•             Support ad-hoc projects related to the DFS priorities and initiatives

Qualifications:

•             10 years of experience in retail automotive sales, service, or management and BA/BS degree or equivalent

•             At least 3 years of experience in a management/leadership role

•             Experience in positions demonstrating the ability to provide exceptional customer service and administrative support to external and internal contact.

•             Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful

•             Proficient computer skills, including MS Excel and Word, and the ability to learn new systems quickly, (such as DFS IT Systems, including Web Wrench, MobileFrame, RO Writer)

•             Demonstrated ability to multi-task and apply initiative and creativity on projects

•             Positive attitude, good instincts, and self-motivation

•             Excellent organizational skills and the ability to balance a variety of tasks

•             Ability to act with a sense of urgency to fix immediate issues as well as document and address solutions for the long-term.

•             Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization

Who We Are

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.  Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.  

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.