At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

Role Summary

Supervises, supports and produces responses to strategic, high value and high revenue national account opportunities typically in the form of bids, Request for Proposals (RFPs), Requests for Information (RFIs) and other forms of customer requests.  

 Primary Responsibilities and Essential Functions

Optimizes effectiveness of sales, product development, legal, regulatory, product management, operations, sales engineering and other departments to manage sales opportunities that may require ICB (Individual Case Basis) consideration and/or require complex solutions that may include special construction, special vendor/partner support/negotiations, beta product launch coordination, and local Cox market consideration.

Maintenance of a Cox Operations Department bids database for tracking, reporting and recording RFP type response information for win-loss analysis and product development consideration for product gap analysis.

Generates and analyzes data and metrics to track, trend, develop and benchmark strategies and tactics for overall future effectiveness.  Focuses on building business intelligence through primary and secondary research. 

May also require managing results oriented special projects geared toward adding value and revenue to our efforts by sourcing unique solutions, uncovering sales opportunities, and strengthening our sales efforts.

Develops, maintains and supports written and graphic response information used in the customer response process.

Coordinates with field and center support on critical and complex customer responses for service to meet critical customer timelines that are typically short with a peak season typically running over the winter holiday season that may require extended hours of support.

Edits RFP library content and customizes responses for accurate individual responses based on technical feasibility, specific customer content requirements, local market capabilities, legal liability and other considerations based on solutions that can be achieved, supported, installed and billed accurately if/when awarded.

Develops, maintains and delivers KPIs related to overall Customer Solicitation process.

Qualifications:

Minimum

7 or more years of experience required in related field (i.e. Marketing, Sales, Sales Operations, Business Analysis, Business Operations, etc.)

5 or more years of experience required if candidate possesses a related advanced degree

Technical training/experience/aptitude for telecommunications services including voice, data, Wi-Fi, and video.

Technical writer training/experience/aptitude for bid responses

Stronger interpersonal skill requirements in coordinating information and support from all areas of our business in field personnel, center personnel, strategic outside partners, and potential other Cox divisions/business units. May provide general guidance/direction to or train junior level support personnel.

Knowledge and grasp of professional principles and skills. Knows and effectively uses fundamental concepts, practices, and procedures of particular area of specialization. Clear understanding and mastery of MS Word, Excel, SharePoint, spreadsheets, and writing is mandatory.

Basic Project Management and Coordination skills a must.

Preferred  

BS/BA degree in related discipline strongly desired (i.e. Marketing, Business, or Engineering). 

2 or more years of experience in a management role preferred

Tableau or other reporting experience a plus.

Proposal automation experience

Experience with content design and use of associated tools strongly preferred (ie Adobe Illustrator, In Design)

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com. 

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.  

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.