Job Description

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

The Regional Operations Manager for Latin America supports the Global Procurement Operations and Service Provider Management team to maximize the value provided to the business by partnering with the appointed Global Process Directors (GPDs), for all in-scope sub-processes.

The Regional Operations is responsible for collecting and sharing detailed knowledge of regional and local requirements, ensuring these requirements are appropriately accounted for within the global processes, helping to manage the regional execution of all global processes/platforms/policies, driving governance of regional programs/projects, ensuring stabilization of regional process/project implementation, assessing regional process/policy/platform performance, driving continuous improvement, and cohesively integrating with other process groups/business functions via relationship building and influence.

Job Responsibilities

• Engage process stakeholders at all levels to solicit their input and earn buy-in on new initiatives in Strategy to Order Operations (Contracting, Vendor Master, Requisition to Purchase Order, and Service Desk) and other Strategy, Process, and Operations initiatives

• Expertly communicate information, through thoughtful translation and personalization, with regional Latin America stakeholders on global process intent, design, supporting technologies, procedural steps, hand-offs and Key Performance Indicators relevant for assigned region

• Understand, define and communicate regional and/or local customization requirements relative to the processes they cover, and the impact these local accommodations may entail, while driving global standards and reducing the amount of regional variations

• Ensure processes enable compliance with relevant legislation and company procedures within assigned region, and communicate any non-compliance risks to the Regional Operations

• Work in concert with fellow Regional Operations across the end-to-end Strategy, Process, and Operations process areas to share insights and drive collaboration

• Maintain strong relationships and partnerships with Strategy, Process, and Operations Global Process Directors and country leads to communicate a clear vision for processes across the operating model and region, to ensure:-clear recognition of value-delivery to the business, demonstrated through interactions & reports-seamless representation of Strategy, Process, and Operations to key Business Partners

• Collects feedback and expectations from all stakeholders in the markets about evolution of business requirements, desired evolution of processes, and continuous innovation ideas

• Proactively support new project identification, business case development and implementation within assigned region, aligned to the Global Strategy, Process, and Operations Strategy

• Collaborate with Service Delivery Provider to drive the implementation of major process and technology improvement initiatives, ensuring both successful:-alignment to Global Processes as well as Regional Strategies-post-implementation stabilization and adoption

• Contribute to the identification of consistent KPIs and targets based on the approved global business process and adjusted for locally required customizations, and support the development and reporting assessment of key regional metrics

• Ensure services are provided at competitive costs and work closely with Global Process Leads and Strategy, Process, and Operations Leadership to fully understand and improve business results

• Collaborate with Global Process Leads and Information Technology to provide input on systems including ERP, data warehouse, business intelligence and end user applications to ensure they effectively and efficiently support Strategy, Process, and Operations process goals for regional variations, as applicable

• Assist with change management, training and adoption by participating in and contributing to organization, stakeholder and end-user impact analysis within assigned region

• Anticipate needs, assess and manage business risk-taking; escalate issues that may impact the assigned region to the Organization’s Strategy, Process, and Operations Leaders

• Provide timely communications and updates on activities and issues to the Global Process Leads and Strategy, Process, and Operations Leaders; proactively participate in process governance

Qualifications

Minimum Requirements: 

• Bachelor’s or Master’s Degree in Business, Finance or a related field, with some emphasis on quantitative analysis

• 7-10 years of experience within the Procurement, Finance, or Accounting field (or a combination thereof), with preference for Procure-to-Pay processes within similar large multi-national organization(s); Pharmaceutical experience preferred

• Experience successfully working with colleagues internationally, especially in a highly collaborative manner and culture

• Strong virtual team leadership, communications, project management, analytical, organization and presentation skills

• Ability and willingness to travel internationally as needed, up to 25%, depending on assignment; frequent travel to BMS HQs, Service Delivery Provider locations, local Market offices and GFS Capability Centers within assigned region is anticipated

Preferred Qualifications: 

• Fluency in English, Spanish, and Portuguese language would be beneficial

• Demonstrated experience leading Change through process re-engineering and valuation/implementation of best practices and leading technologies, with knowledge of industry best practices and local accommodations

• Demonstrated Customer Service mindset and successful ability to lead through influence rather than authority

• Solid understanding of the role of the SP&O Team in supporting the BMS Business Unit Objectives

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. 

Physical presence at the BMS worksite or physical presence in the field is an essential job function of this role which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and enhances the Company culture.

To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation.  Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment.  This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.

Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an approval of accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application or if you are applying to a role based in the U.S. or Puerto Rico and you believe that you are unable to receive a COVID-19 vaccine due to a medical condition or sincerely held religious belief, during or any part of the recruitment process, please direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

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