Job Description:

Fidelity is embarking on a multi-year journey to modernize and unify our Marketing and Communication Technology capabilities across Fidelity! We believe this initiative will transform Fidelity into a customer-backed, data-driven, digital-first, and efficient Modern Marketer and Communicator that delivers tangible customer and business value.

We are seeking a Senior Manager of Marketing Technology who will join the Marketing Technology Product group and contribute to the modernization, management, efficiency, and adoption of our capabilities. The Senior Manager will join forces with the Squad/Product Leader, Scrum Master, Engineers, Architect, and internal customers/partners to ensure our marketing and capability objectives are realized. We will consider a remote location for the right candidate.

Are you the person we seek?

The Role

Develop and demonstrate expertise across the span of communication self-service & delivery, composition management, digital document generation and print delivery capabilities

Develop and demonstrate expertise in lifecycle of communications associated with various customer actions, or any regulatory changes, and how the user community curates and delivers communications/forms/digital artifacts to various audiences (internal/external and b2b/b2c)

Key participant in the agile implementation lifecycle: facilitate daily scrums, stand-ups, and other scrum ceremonies to monitor project progress; drive sprint planning and backlog prioritization; clarify epics and stories; resolve any issues the team may be experiencing; coordinate acceptance/release delivery in partnership with various partners

Serve as the conduit for capture or intake of product or implementation requirements; translate inputs into clear and detailed stories and acceptance criteria

Serve as the day-to-day contact/liaison between the development team and business partners/user communities; ensure user community needs are channeled into modernizing our platforms

Ensure deliverables meet internal/external client needs and coordinate releases/enhancements

Partner with the Scrum Master to maintain an accurate view of the work and a product backlog using Jira based tools, ensure backlog is always fully groomed and a pipeline of work is always available for the team to complete

Partner with Engineering counterparts in ensuring Technology Lifecycle maintenance and hygiene processes are efficient and up to date

Present and articulate the work completed or complicated concepts/problems to different levels of customers

Identify gaps, risks or opportunities and collaborate with group members and partners to address

The Expertise and Skills You Bring

You bring 6-8 years of overall experience in Marketing, Communication or Digital Solution space

Experience with business analysis and/or product management in an agile environment, including working collaboratively to discover and propose relevant solution objectives, requirements, epics, stories with clear acceptance criteria

Platform and Data Savvy:  You understand architectural underpinnings of the solution, solution integrations, how data threads through the platforms and can engage in conversations with Engineering and other partners.

Delivery Savvy: You can play key roles in complex projects or lead small projects independently by using agile methodology

Strong interpersonal (written/verbal) and facilitation skills

Strong collaborative and relationship building work style – you can set a positive weather in a team setting

You are intellectually curious and are a continuous learner keeping abreast of new MarTech technologies and trends

Marketing and Communications Domain expertise: Experience in one or more of the following areas is highly desirable – Communication Platforms, Customer Data Platforms, Cross-channel Campaign Management solutions, Content Management solutions, Digital Marketing, or Ad Tech solutions.

Industry Exposure: Prior experience in Financial, Insurance, Healthcare, Retail or Auto industries is desirable.

Bachelor's degree (or higher) required.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award(opens in a new tab), we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

As a result of COVID-19, many of our associates are continuing to work remotely. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working(opens in a new tab).” 

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 2.