Overview

Enterprise Holdings is the world’s largest car rental operator and an industry leader in mobility and technology. We’re one of the top global travel companies, ranking ahead of many airlines and most cruise lines and hotels. And no matter what transportation challenges our customers face, we have an innovative solution.

We operate the Enterprise Rent-A-Car National Car Rental and Alamo Rent A Car brands via more than 9,500 fully staffed neighborhood and airport offices, including franchisee branches, in nearly 100 countries and territories.

Through this robust global network, we operate a fleet of nearly 1.7 million vehicles and provide a comprehensive portfolio of transportation solutions, including car rental, carsharing, vanpooling, car sales, truck rental, vehicle-subscription and affiliated fleet management services. As a total mobility provider, we serve the needs of a wide variety of customers, businesses, government agencies and organizations every day.

At the center of it all, our dedicated IT teams innovate, design and develop the technology that is redefining how customers rent, buy and share vehicles from our family of brands. Here, you will be part of a diverse and talented team that creates and delivers powerful technology solutions for our customers and employees across the world with the resources and support to develop in a variety of career paths.

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

As an Enterprise employee, we offer an excellent package with market-competitive pay, comprehensive healthcare packages, 401k matching & profit sharing, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.

This position is open to candidates who wish to work from home (WFH). Employees who choose virtual / remote work should have an adequate space to serve as their home office.  #LI-REMOTE

Responsibilities

The Field Technology Department provides the foundational technologies leveraged by users of all types across Enterprise Holdings varied lines of business. From traditional endpoints (laptops & printers), to mobile technologies (tablets & scanners), to productivity solutions (Office365 & Teams), and more; the Field Technology solutions are the point of confluence for the applications, people, process, and technology that power Enterprise.

The Field Technology Department has an immediate opening for a Senior Manager. This role will focus on operational excellence of the support lifecycle by providing leadership that ensures readiness for change, monitoring and measuring trends, effectively managing escalations, and advocating for continuous process improvement focused on the end-user experience. This role provides leadership & direction to multiple teams and managed service providers and collaborates with multiple levels of leadership, and a wide range of internal & external partners, to ensure the cohesive planning and execution of day-to-day and strategic activities. This role is also responsible for facilitating the engagement, skills development, and career progression of the team members under their charge.

The successful candidate will possess the ability to balance empathy for the user experience, with the rigor of standards and best practices required for a scalable, sustainable support model. Additionally, the ideal candidate will carry an enthusiasm for improving people & process and leverage a general technical aptitude, while demonstrating leadership to motivate and inspire change at the individual, team, and department level.

Responsibilities:

Aligning operational activities with strategic goals.

Communicating clear, concise strategic vision and direction.

Identifying strategic opportunities and challenges.

Defining, developing, communicating, and implementing standards, processes, and procedures for the department.

Working on large, complex initiatives where analysis of situations or data requires an in-depth evaluation of variable factors and proactive risk management. 

Planning and managing project activities within project plan and/or providing input into project activities within project plan. May oversee multiple projects that may have interdependencies.

Providing leadership to project teams and/or leading project teams within area/department and across functional teams.

Preparing and delivering informal and formal presentations to own team, department, other IT teams, business partners, and IT leadership.

Career planning/support including interviewing, hiring, training, performance, and compensation.

Equal Opportunity Employer/Disability/Veterans

Qualifications

Required:

Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future

The Senior Manager position requires 8+ years of IT related experience

5+ years of IT Management experience

Must have excellent communication skills

Must have superior customer service skills

Must have excellent problem solving and analytical skills with the ability to define problems, collect data, establish facts, draw valid conclusions, and recommend improvement opportunities

Experience developing standards, processes, and procedures; including corresponding metrics and KPI

Must have strong leadership qualities, with the ability to establish and maintain solid working relationships with subordinates, peers, management, vendors, and teams/departments within the IT organization

Experience motivating and directing teams to accomplish goals

Ability to exercises wide latitude in determining objectives and approaches to critical assignments

Collaborates with Department Manager to identify and plan for resources needed to accomplish long-term goals

Must be committed to incorporating security into all decisions and daily job responsibilities

Preferred:

Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred

Experience with ServiceNow or similar service management application

Experience with Jira or similar work planning application

Experience managing 3rd party service provider relationships

Experience managing other managers