Responsibilities

• Provide day-to-day leadership to ER professionals and serve as a primary point of contact for assigned clients. Lead the team to conduct timely, objective, and thorough internal investigations including but not limited to allegations of harassment, discrimination, accommodation, and retaliation and prepare all required documentation.
• Engage with employees and leadership across the DPEP organization to enable business strategies, conduct ER related assessments and investigations, and discuss continuous improvement opportunities to foster a positive employee experience and promote employee advocacy.
• Proactively identify, develop, implement, and sustain integrated ER-related strategies and solutions.
• Promote knowledge, understanding, and compliance with regard to company policy and relevant employment laws through coaching, presentations, and training.
• Maintain detailed and accurate accounts of investigations with timely memorialization of the notes and supporting documents into the case management system.
• Produce written material in a logical and comprehensive manner for internal and external audiences.
• Proactively identify and analyze ER data/metrics for themes, trends, and root cause identification.
• Share findings with key partners in order to develop and deliver an integrated plan that links to organization and people strategies, helping to advance the deliverables and priorities of the company.
• Collaborate with Labor Relations, HR Business Partners, Diversity, Equity, & Inclusion, and other HR functional teams in order to advance the work.
• Engage partners as necessary, to include Legal, Security, Public Affairs, Management Audit, Advisory & Assurance, and Risk Management.
• Lead project work to include thought partnership, training, research, and other contributions that support the business.
• Serve as a role model, demonstrating the value proposition for diversity, equity, and inclusion and advocating the company’s culture and core values.
• Engage with ER team members across The Walt Disney Company to assist with advancing investigations and other ER initiatives as needed/directed.

Basic Qualifications

• Relevant experience leading others to include proven exceptional leadership qualities.
• In-depth knowledge of employee relations, complex workplace investigations, federal and state laws / regulations.
• Strategic thinker, with demonstrated experience translating strategic goals/concepts into action plans and implementing initiatives at an operational level.
• Excellent decision-making, problem solving, critical thinking and root cause/analysis skills.
• Strong written and verbal communication skills and exceptional analytical, reporting, and presentation skills are required.
• Ability to transition between strategy and day-to-day operations while leveraging capability and capacity of the team.
• Self-starter with the ability to prioritize work independently and the discernment to escalate issues appropriately.
• Superior ability to demonstrate consultative and credibility assessment skills and comfort in expressing rationale supporting said assessment.
• Demonstrate command with all levels of audiences and approaches work in a positive and constructive manner. Strong influencing and conflict resolution skills.
• Ability to handle highly sensitive and confidential matters with compassion and equity.
• Highly collaborative, confident, and comfortable interacting and communicating with and within all levels of the organization.
• Proven ability to make judgment calls and sound, ethical decisions displaying a heightened level of responsibility, confidentiality, integrity, and professionalism.
• Superior consultative skills and proven record of managing multiple projects from beginning to end.
• Detail-oriented with an unwavering commitment to pursue relevant and accurate information. Superior planning, time-management, and organizational skills.
• Ability to work independently and be part of a team environment while developing highly effective and valued professional relationships with peers, colleagues, and cross-functional teams.

Required Education

• Bachelor’s Degree in business, human resources, psychology, sociology, industrial labor relations, and/or equivalent work experience.

Preferred Education

• Juris Doctorate

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business segment we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.